Category: Columns

What does the future hold for automotive retail? Part 1

April 9, 2025

Canadian dealership leaders forecast the most significant challenges ahead There is one constant in the automotive industry: change. Current geopolitical challenges and mandates aside, automotive retail is constantly evolving, and is impacted by many factors.  Real estate, technology, changing demographics …

Planning to fail

April 9, 2025

Planning is considered the single most important element of the administrative process.  The higher up the ladder you are the more the involvement and time devoted to planning.   If it is so important why are so few service managers …

Study your metrics

Explore your data analytics to drive profits and enhance customer service Data is revolutionizing the automotive industry, yet many dealerships are only beginning to tap into its true potential. The challenge lies not in the availability of analytics but rather …

The triumphant return of the auto show

April 9, 2025

After being sidelined by COVID and supply issues, auto shows have roared back to life I have to admit, there was a period when I questioned what the future might hold for the traditional auto show.  After all, the Vancouver …

2025 Resolutions: a look ahead

March 10, 2025

Another exciting but challenging year is ahead of us The old adage that a New Year brings renewed hope and optimism is one that our sector will gladly embrace.  As we enter the initial weeks of 2025, there is only …

Get home in time for dinner: Part 1

March 10, 2025

Leverage AI for increased productivity in Canadian dealerships As the automotive industry evolves, dealerships face mounting operational demands, from inventory management to customer engagement, while dealing with daily emails, reports, and schedules.  In this high-stakes environment, artificial intelligence (AI) emerges …