How high is up?
On and off again tariffs and trade wars creating uncertainty and business anxiety How high is up? That was a trick question that my Dad used to ask me when I was a kid. Of course, the question …
Category: Columns
So I went out and bought a new vehicle…
After decades in auto retail, I was pleasantly surprised with a recent vehicle purchase experience. Part one of a two part series My partner and I recently decided it was time to think about replacing her four-year-old coupe with something …
Transparency and trust
A new provider is trying a different approach to the F&I business Jonah Larmor and David Bosch have decades of experience in car retail and insurance, and together they’ve combined their expertise to form AutoDrive, a Canadian company built for …
With leadership comes incredible responsibility
A reflection on leaders that have truly made a lasting impact I was recently on vacation with my wife in Europe and we decided to stop in Zug, Switzerland where we used to live for a year. We wanted to …
Are we facing car-flation?
Vehicle prices have risen more than many consumer goods, but the margin isn’t as wide as you might expect While walking through the Canadian International AutoShow something stood out to me: the prices of the vehicles on display. There has …
Transforming F&I departments with AI
How Canadian dealers can boost profits, efficiency, and customer experience Artificial Intelligence has been making headlines everywhere. Maybe you’ve started managing your schedule or getting help to draft emails you’d rather not write yourself. Now, as you gain comfort with AI tools, you …
What makes a good leader?
Leadership is more important than ever to weather storms Today’s business and political conversations are filled with questions of leadership. Who are the right leaders to move our country to the next level? Which automotive leaders can help us through …
Real or mirage?
2025 offers a unique window of opportunity to improve Canadian competitiveness For much of the last decade, Canada’s competitiveness and productivity levels have been a quiet undercurrent in national conversations, a slow burn behind the more pressing headlines of partisan …
The perils of mixing business and politics
There is little doubt we are living in tumultuous times. Everything from the weather to the Superbowl halftime show have become heavily politicized. The current economic and political climate has left the public deeply polarized and increasingly agitated. Sharing personal …
Adapting with the industry
F&I supplier working to boost transparency and results When you’ve been in the F&I space for more than 60 years, you learn a thing or two about adapting to meet the needs of your dealer clients. From helping dealers keep their business offices …
Don’t be afraid of the unknown
A balanced approach to understanding and using AI will serve auto dealers well Every time we step into a newer model vehicle, artificial intelligence makes its presence known, helping us make decisions and drive more safely, through features like emergency breaking …
Supercharge your dealership sales success
Part 2 of our look at why having a SUPERdesk can help consistently boost your sales performance In our first column in this series, we talked about the “SUPERdesk”’ concept, and provided details on the role of the Desk Manager. …
