Managing a crisis
Is your organization prepared or would you be caught off guard? Sometimes having your company’s name in the news is a great thing, however it can also have the potential to be anything but. Communication crises can, and often do, …
Category: Columns
Get home in time for dinner: Part 2
Leverage AI for increased productivity in Canadian dealerships In Part 1 of our series on AI insights in our February issue, we explored the merits of using AI tools in dealerships. We explored tools for saving time, automating communications, helping …
The importance of team
In uncertain times, one thing is for certain: you need to motivate your team In my previous column, I highlighted that 2025 will be anything but normal. With businesses in general, and dealerships in particular, facing so much uncertainty, the …
Does your dealership run a ‘SUPERdesk?’
Part 1 of our look at why having a SUPERdesk can help consistently boost your sales performance Sales Managers and Dealer Principals always ask us what we mean when we talk about the “SUPERdesk”’ concept. In this column, I’ll provide …
Electrical Resistance: Challenging dealership EV phobia
Selling more EVs starts with believing in the product As someone who has lived it, I completely understand the roller coaster journey EVs have been for car dealerships. When customers wanted them, the manufacturers couldn’t get enough product into showrooms, …
What does the future hold for automotive retail? Part 1
Canadian dealership leaders forecast the most significant challenges ahead There is one constant in the automotive industry: change. Current geopolitical challenges and mandates aside, automotive retail is constantly evolving, and is impacted by many factors. Real estate, technology, changing demographics …
Planning to fail
Planning is considered the single most important element of the administrative process. The higher up the ladder you are the more the involvement and time devoted to planning. If it is so important why are so few service managers …
Living with uncertainty
It’s Tuesday: it must be steel and aluminum tariffs. What will tomorrow bring? It is halfway through the second month of the year and already it feels like early December… It’s been one hell of a year! No doubt there …
Study your metrics
Explore your data analytics to drive profits and enhance customer service Data is revolutionizing the automotive industry, yet many dealerships are only beginning to tap into its true potential. The challenge lies not in the availability of analytics but rather …
Electoral dynamics in Canada: here’s what to look for
While 2025 has already been a pivotal year for North American politics, members of the automotive industry have rightfully kept their eyes on the ongoing commercial tug-and-pull that has dominated the media landscape. I believe it is important to keep …
The triumphant return of the auto show
After being sidelined by COVID and supply issues, auto shows have roared back to life I have to admit, there was a period when I questioned what the future might hold for the traditional auto show. After all, the Vancouver …
Paying attention to the United States
Changing political regimes is impacting the road ahead for vehicle electrification mandates As many of you know by now, I have an acute interest in exploring the political questions beyond their headlines, trying to identify the nuances that can be …
