Challenges abound for dealers
There are mixed signs in the market, and some dark clouds dealers need to keep their eyes on. Looking back over the years, the job of a dealer used to be quite simple: unlock the doors, and the customers either …
Category: Columns
The politicization of EVs
What would a leadership change in the U.S. mean for the transition to EVs? The North American automotive industry is extremely well integrated, which can be characterized by production capacities being spread out around the continent and by overall supply …
It’s all about the people
Canadian auto dealer is proud to introduce our newest columnist, Bruce Duguay, who will offer his observations on our industry based on decades of auto retail experience in senior leadership roles I remember opening an issue of Canadian auto dealer …
How to boost tech productivity
Keeping your techs busy will help boost service revenues and keep customers happier too We want to talk about a concept that is very important to us. It is in fact so important we wrote a book about it called …
Flying under the radar
Until EV demand soars, they will be more costly to produce. Ihad the opportunity to attend the Management Briefing Seminar (MBS) hosted by the Center for Automotive Research (CAR) in Traverse City, Michigan in early August. It had been …
Fighting fraudsters
Using more digital tools is making dealerships more vulnerable to fraud and identity theft. The automotive industry is increasingly finding itself under siege by a growing trend of fraud, particularly through the use of fake IDs to purchase vehicles. This …
Supporting car shoppers through choppy waters
Making sense of an ever-changing automotive landscape The century-old Henry Ford quote that “Any customer can have a car painted any colour he wants, so long as it’s black,” cannot be further from the truth in today’s automotive landscape. Brand, …
What do the top dogs do?
A look at what the top leaders within a dealership do to contribute to its success Do you ever think about what your “C-Suite” executives do every day? You see them all the time, walking around your dealerships, shaking hands …
Taking a bite out of auto theft crime
BC’s strategy in the national battle against auto theft is working, but vigilance is required In May, the federal government announced a National Action Plan on Combating Auto Theft, signaling a step towards addressing this escalating problem across Canada. The …
Master the Express Purchase Experience
Part 1 of our 2 part series on a modern discovery process and the benefits of adopting an Express Purchase Experience The truth is that showroom sales processes across North America have deteriorated and regressed in the post-pandemic auto industry. …
Build teams to deliver a better customer service
Avoid the hot potato dispatching process that doesn’t work for anyone During our dealer visits and our own experiences, we have seen many ways of dispatching work to the technicians and apprentices. We want to reiterate what we mentioned during …
The day of reckoning
Inconsistent public policy measures leave Canada vulnerable as China ascends Earlier this year, I had the opportunity to participate in the SAFE conference in Washington, DC. For those that are not familiar with SAFE, the acronym stands for Securing America’s …
