Greater scrutiny means dealers need to remain vigilant about complying with financial services regulations The regulatory environment for Financial Services in the automotive industry is always in a state of evolution. Regulators conduct market research and respond to customer complaints …
The new battleground for success is providing an unrivalled customer experience. But what does that really mean? The terms “customer service” and “customer experience” are commonly used interchangeably. There are, however, key differences between the two, and offering great customer …
Sharing secrets to career success in the C-suite for automotive executives. Dealerships are complex organizations. Success factors are constantly changing so it’s important that your executive team is nimble and well rounded. They must be adaptable and have strong problem-solving …
They might already be working for you but you just don’t see them. How do we know if our workshops are working at their maximum? Stand up, walk to the service manager and ask them: What was our shop productivity …
Auto dealers who evolve, have a different, but bright future. In 2019, Forbes magazine offered one of the best descriptions of disruption I’ve read: “Disruption is rarely invited… it is almost always forced on us, particularly in a mature industry, …
Interest rate hikes caught some by surprise. Here’s what’s behind it. In June, the Bank of Canada announced that it had increased the target for the overnight interest rate to 4.75 per cent. This may come as a surprise for many Canadians, …
Our fixed ops experts will help dealerships run more profitable service operations Each day our technicians walk through our work shop doors and hand us a gift… that gift is eight hours of skilled time. We have usually spent a …
Leverage opportunities within data warehouses and your DMS systems Modern businesses know the power of data. If used right, it can give your organization a real competitive advantage. Using data as a predictive tool, rather than a backwards looking one, …
If you’ll allow me to alter and repurpose that well known and oft-quoted Vegas slogan, what happens in Vegas won’t stay in Vegas. I know that because I’ll be reporting on it. I’ll be heading down there for Thomson Reuter’s …
What are the implications for dealers of brands that exhibit vs. those that don’t? Does an auto show deliver a return on investment for exhibiting brands? This was one of many questions that that Jason Campbell, General Manager, and his …
Dealer groups often act as “frenemies” instead of allies. It’s costing you money. One of the significant advantages of a dealer group versus a single-point dealership is the ability of the group to centralize many of its resources and initiatives …
This issue marks an important milestone — but one that I’d just as soon not write about. It will be the last column penned by our Tech Talk columnist Gerry Malloy. He’s hanging up his pen. Gerry has been an …
