New products and technologies mean the dealership’s business offices need new offerings and training Like the classic hit foretelling how “video killed the radio star,” dealerships are eyeing the threat of a similar disruption as EVs charge into our business …
Do your dealership processes support the customer experience? In previous issues I have mentioned the importance of critically assessing your internal processes to ensure they are compatible with offering an exceptional customer experience. The new year is a great time …
How do you track inventory to make smarter business decisions? Dealers have now reset for the new year — new goals, new plans and new objectives. Most expect this year to be one of “normalization” with inventory flows going back to …
Stick to your guns and be consistent and reap the rewards My definition of a sales process is a step-by-step approach to selling a vehicle that is documented, trained, coached, enforced, measured and celebrated. By this definition, most dealerships do …
Canada needs to keep watch on the U.S. election as it could impact the pace and direction of our EV policies While there is no doubt that the majority of political discussions in Canada are centered on the prospects of …
A look back at the year that was, and a look ahead at what dealers can expect in 2024 for vehicle sales. As we rapidly approach the end of 2023 and the start of a brand-new year, I thought the …
Mergers and acquisitions firm focuses on discretion, integrity and face-to-face meetings with their dealer clients. When it comes time to sell, a dealer principal wants to be assured he or she is dealing with a firm that understands them, will …
The start of a new year gives us a chance to introduce a new customer-focused mindset. As 2023 moves to the rear-view, the automotive industry in Canada remains an unpredictable landscape. New car pricing and interest rates remain the top …
A look back at the year that was in terms of dealership financial performance. What a year it has been! This year will be viewed as an extraordinary one in history. A recovery year from the dark times of the …
Being “green” means more than just selling more EVs. In many respects, British Columbia is leading the country in green energy innovation and sustainability initiatives — and new car dealers are playing an increasing role. As the face of BC’s electric …
Respect the past, but prepare for the future to provide a better experience. While flash catches the eye, it’s the desk that captures the deal. We all understand the crucial role desking plays in the sales process. It’s where terms …
The aftermarket is attempting to grow their business, but couched in consumer protection language. The issue of “Right to Repair” has been more visible of late for a variety of reasons not the least of which was the passage of …
