What would a leadership change in the U.S. mean for the transition to EVs? The North American automotive industry is extremely well integrated, which can be characterized by production capacities being spread out around the continent and by overall supply …
Canadian auto dealer is proud to introduce our newest columnist, Bruce Duguay, who will offer his observations on our industry based on decades of auto retail experience in senior leadership roles I remember opening an issue of Canadian auto dealer …
Keeping your techs busy will help boost service revenues and keep customers happier too We want to talk about a concept that is very important to us. It is in fact so important we wrote a book about it called …
Until EV demand soars, they will be more costly to produce. Ihad the opportunity to attend the Management Briefing Seminar (MBS) hosted by the Center for Automotive Research (CAR) in Traverse City, Michigan in early August. It had been …
Using more digital tools is making dealerships more vulnerable to fraud and identity theft. The automotive industry is increasingly finding itself under siege by a growing trend of fraud, particularly through the use of fake IDs to purchase vehicles. This …
How politicians in Ottawa understand and perceive the auto theft crisis Over the past weeks, CADA has been publicly supportive of the government’s introduction of measures, in the recently delivered 2024 federal budget, aimed at tackling auto theft. Like every …
Part 1 of our 2 part series on a modern discovery process and the benefits of adopting an Express Purchase Experience The truth is that showroom sales processes across North America have deteriorated and regressed in the post-pandemic auto industry. …
Inconsistent public policy measures leave Canada vulnerable as China ascends Earlier this year, I had the opportunity to participate in the SAFE conference in Washington, DC. For those that are not familiar with SAFE, the acronym stands for Securing America’s …
Mid year check up for used car financing As we navigate through 2024, the automotive financing landscape is heavily influenced by persistently high interest rates, significantly impacting the used car market. Despite recent rate cuts, interest rates for automotive remain …
A look at what the top leaders within a dealership do to contribute to its success Do you ever think about what your “C-Suite” executives do every day? You see them all the time, walking around your dealerships, shaking hands …
Making sense of an ever-changing automotive landscape The century-old Henry Ford quote that “Any customer can have a car painted any colour he wants, so long as it’s black,” cannot be further from the truth in today’s automotive landscape. Brand, …
Avoid the hot potato dispatching process that doesn’t work for anyone During our dealer visits and our own experiences, we have seen many ways of dispatching work to the technicians and apprentices. We want to reiterate what we mentioned during …
