Observations on global changes that will impact Canada: Part 1 of 2 The IAA Mobility conference held in Germany recently was deemed a success with more than 500,000 visitors coming to see new vehicles, brands, innovations and trends. Having moved …
What’s it like being a customer at your dealership? Typically, the first experience a new customer has with your dealership is with the sales department. This experience sets the tone for the relationship throughout their ownership of the vehicle and …
A unified approach, that includes governments, is required to curb auto theft epidemic. Almost every day on the news, in social media or elsewhere you will hear stories of Canada’s “epidemic” auto theft problem. The question on the minds of …
Keep your service teams busy. It’s good for them and good for your bottom line. The top three greatest mysteries of human history; the Lost City of Atlantis, Stonehenge and of course Unapplied Time. That nasty number on the financial …
Now is the time to make your plans for next year, especially with so much uncertainty. In many ways I find that the beginning of fall is the perfect time to start planning for next year. By the time …
Study finds 76 per cent of dealers already had or will be integrating AI into their dealerships within three years. For years, the finance office in dealerships across the country has remained, for the most part, a bastion of tradition, …
Dealer Solutions Mergers and Acquisitions (DSMA) is buoyant about its partnership with Canadian-based Vicinity Motor Corporation (VMC) to retail its medium-size electric truck to dealers in North America. DSMA President/Founder Farid Ahmad told Canadian auto dealer the arrangement began in …
A little care, attention and praise can go a long way in boosting morale and retention. Finally, you have hired what seems to be the right person and they showed up on day one. Now what? Ask yourself what does …
Customer loyalty can mean a steady supply of highly profitable sales now — and in the future. As our sector turns the corner from the pandemic and accompanying supply chain issues that have plagued the sector for many months, never …
Let’s take a closer look at the bottom line return from leasing vs. financing. According to industry figures, lease penetration nationwide has dropped from 35 per cent down to 20 per cent, the lowest level in the history of leasing. Leasing has also not …
Economic uncertainty and supply disruptions are impacting consumer behaviours. Recently, there has been a lot of interest by journalists and news outlets on the topic of vehicle pricing in Canada and the underlying effects of the increased interest rates. Acting …
Dealers need to borrow cash to run their businesses, but not all loan types are the same. Dealers need access to a ton of capital, and I mean a ton! Think about it, no dealership is sitting on enough cash …
