Columns

The leader of the battery pack

The leader of the battery pack

August 4, 2017 at 11:04 am Comments are Disabled

Government, property owners and employers all have a stake in the EV economy The rise of the electric vehicle (EV) over the past few years is changing the auto industry profoundly, with many major auto manufacturers focusing their attention on newer, greener technology to help the environment. While the number […]

Read more ›
Ready, set…wait

Ready, set…wait

August 4, 2017 at 10:53 am Comments are Disabled

Governmental initiatives to put more electric vehicles on the road is well-intentioned but economically, technologically and socially premature The Federal government recently announced it had established a Federal Advisory Committee to assist it in establishing a Zero Emission Vehicle strategy for 2018 with the aim of increasing the number of […]

Read more ›
The customer experience: a healthy obsession

The customer experience: a healthy obsession

August 4, 2017 at 10:38 am Comments are Disabled

What customers feel may be more important than what they think — are dealers asking the right questions to engage them? A recent article in the Report on Business caught my attention. It was an interview with Joe Natale, the new Rogers Telecommunications CEO who recently left rival Telus to join […]

Read more ›
Data points

Data points

June 6, 2017 at 1:35 pm Comments are Disabled

For customer information to positively impact your business, it must be “intelligent” Our major banks have been in the news recently for doing something with very negative connotations that we in the auto industry do all the time: “upselling”. Upselling is often cited by car dealer customers as one of […]

Read more ›
Do-it-yourself parts

Do-it-yourself parts

June 6, 2017 at 1:30 pm Comments are Disabled

3D Printing could revolutionize the way auto parts are made While autonomous driving aids and connectivity are dominating the automotive product news these days, there’s another nascent technology that promises to be just as disruptive on the manufacturing side of the business: 3D printing. 3D printing could revolutionize the way […]

Read more ›
Getting Inside Automotive

Getting Inside Automotive

June 6, 2017 at 1:26 pm Comments are Disabled

A new Canadian auto dealer video series offers different perspectives from industry insiders As winter turns into spring and people begin to breath in the fresh air and feel the warmth of the sun on their faces, auto dealers have a spring in their step in anticipation of a robust […]

Read more ›
Rules and regulations

Rules and regulations

June 6, 2017 at 1:19 pm Comments are Disabled

  Regulatory coherence between Canada and other countries can benefit the automotive industry Based on recent and surprising changes to trading conditions between the United States and Canada, one might believe the trading relationship between our two countries is anything but harmonious.    The U.S. has slapped a 20 per […]

Read more ›
The right stuff

The right stuff

June 6, 2017 at 11:49 am Comments are Disabled

Hiring and training tips for dealers to find — and retain — sought after talent Without a doubt, employees are the most important and valuable assets of a company. From my years of experience, it’s the people that make a company great, and great employees are irreplaceable. For many dealers, […]

Read more ›
Canadian auto dealer