Columnist Chuck Seguin hasn’t missed an issue in the magazine’s 20 year history First off, let me congratulate Publisher Niel Hiscox, Senior Editor Todd Phillips, and Linda Nadon, Business Development Manager, on achieving this incredible milestone! With other print-based publications …
CADA’s first-ever CARTS study helps dealers better understand Canada’s auto industry tech landscape. Last fall, at the request of the CADA Industry Relations Committee, the Clarify team set out to learn more about the technology landscape within and across Canada’s …
A personal look back at 20 years of change in Canada’s auto retail industry Upon discovering that Canadian auto dealer was turning twenty, I felt engaged to recall my own experience with automotive retail in Canada, as much of my …
Reviewing a year of highs, lows and the growing affordability crisis As we prepare to close out 2025, it’s important to begin by marking a milestone: the 20th anniversary of Canadian auto dealer. For two decades, this publication has documented …
Follow these tips to generate more appointments from E-leads Most dealerships struggle to generate appointments from e-leads and give up reaching out to an e-lead prospect after being “ghosted” after several attempts. Most dealerships do not value e-leads as an …
Our columnist reflects on the ‘old days’ of selling cars and how things have changed for the better The car business has gone through incredible changes over the past few decades. I started changing oil just over 40 years ago, …
Your service advisors can sell more service and keep customers happy Hours per RO, simply put, is the total labour hours sold divided by the number of work orders written in the same period. For example: if we wrote 927 …
How savvy dealers can build tools fast and speak ‘tech’ with vendors Most dealership software ideas are born on a napkin between an up and a service walk. Vibe Coding is the caffeine shot that turns those scribbles into reality; …
Building a capital stack to build for future growth You can’t build wealth without debt. Being able to borrow money is a major part of the business game. This fundamental concept applies equally in personal wealth and business growth. A …
What will the fate be for the Electric Vehicle Availability Standard? On September 5, the Prime Minister announced Canada would pause the Electric Vehicle Availability Standard (EVAS), also known as the zero-emission vehicle (ZEV) mandate, for the 2026 model year. …
In uncertain times, dealers are buckling down and dialed in on what they need The year keeps on ticking by. We are still waiting, however, for some evidence of normality as we begin to assemble our plans for 2026. …
High dealership turnover can put key customer data at risk In 2024, CADA Workforce Study measured overall dealership turnover rates at 31 per cent. The sales consultant and service advisor roles were the highest for turnover at 33 and 36 per cent, respectively. I …
