Being “green” means more than just selling more EVs. In many respects, British Columbia is leading the country in green energy innovation and sustainability initiatives — and new car dealers are playing an increasing role. As the face of BC’s electric …
Respect the past, but prepare for the future to provide a better experience. While flash catches the eye, it’s the desk that captures the deal. We all understand the crucial role desking plays in the sales process. It’s where terms …
The aftermarket is attempting to grow their business, but couched in consumer protection language. The issue of “Right to Repair” has been more visible of late for a variety of reasons not the least of which was the passage of …
Is there even a new normal in the dealership world or is the business just in constant evolution? Often when I speak with folks from auto retail, I often get the question “when do you think things will be back …
Focus on mastering basic rules of business to improve your bottom line. The following four rules of business can act as a template for charting and planning overall performance improvement for your variable and fixed operation. As a dealer principal …
New tools and techniques like omnichannel marketing, leveraging AI, data and CRM are gamechangers. Can dealers adapt? Technology is quickly changing the automotive industry. The way cars are marketed, sold, tracked and analyzed today is very different than they were …
Some jurisdictions are preparing to power EVs and others are lagging. The adoption of zero emission vehicles (ZEVs), especially in BC, is seen as an increasingly important factor in reducing greenhouse gas emissions and creating a cleaner environment for future …
Exploring some of the key findings from CADA’s first-ever Data Report. A few months ago, CADA published its first annual Data Report for the year of 2022. The goal of this report was to gather — in one place — some of …
A credit-first approach takes the guesswork out of which vehicles your customers can really afford. In our current world of evolving dynamics one word is starting to define the path forward for the automotive industry: that word is “affordability.” For a …
Observations on global changes that will impact Canada: Part 1 of 2 The IAA Mobility conference held in Germany recently was deemed a success with more than 500,000 visitors coming to see new vehicles, brands, innovations and trends. Having moved …
What’s it like being a customer at your dealership? Typically, the first experience a new customer has with your dealership is with the sales department. This experience sets the tone for the relationship throughout their ownership of the vehicle and …
A unified approach, that includes governments, is required to curb auto theft epidemic. Almost every day on the news, in social media or elsewhere you will hear stories of Canada’s “epidemic” auto theft problem. The question on the minds of …
