Part 2 of 2 When it comes to trade-ins, embracing and updating your in-store and online sales process can represent one of your biggest opportunities for improved trade-in acquisitions and an improved customer experience. Fumble Many dealerships appraise the trade-in …
Your main focus and commitment should still centre around offering thoughtful and transparent customer service. As the automotive retail sector continues to navigate its way through COVID-19, many aspects of how we do business have changed as part of our …
A number of automakers are proponents of eFuels, also known as synthetic liquid fuels. That the future of the automobile not only will be, but must be electric, is now dogma. It’s bombarding us from all directions — through the …
Dealerships selling EVs may need to take a lesson from NHL teams. Is your dealership an authority on electric vehicles? If so, ask yourself this: Is it your store, or is it the EV experts in your team that provide …
The relationship between dealer and buyer is less about selling and closing, and more about facilitating the customer’s acquisition of a new vehicle. We can’t open a newspaper (correction, open our mobile news feed) these days, let alone the pages …
Tires have evolved to offer a range of options and possibilities, increasing reliability, safety, and offering the potential to reduce our environmental footprint. Often when the topic of technology in the automotive industry emerges, what follows is a focus …
We reached out to two general managers of award-winning EV dealerships to better understand the ingredients to their success. Federal government rebate and incentive programs, which vary in each province, are clearly growing customer demand for electric vehicles (EV) — …
Resiliency and an innovative spirit will help us get through whatever difficult situation is thrown our way. At about half-way through the first quarter of 2021, are things any better than the very challenging year of 2020? Last year was …
International cooperation is much needed now, and with a new president in the White House, the need is even greater. It’s not news to anyone that the Canada-U.S. relationship has not been at its “peak” over the past four years. …
Customer trade-ins are often the most fumbled aspect of a dealership’s showroom and online sales process. Many sales consultants admittedly dread the entire appraisal process and the “walk of shame” across the showroom floor to deliver a trade-in value to …
We are no longer selling. Instead, the consumer is buying and digitization is the engine we need to boost auto retail to the next level. 2020 turned out to be a year of accelerated digitization, created by the need to …
A decision by the FCC suggests our autonomous future may be intrinsically linked to the future of 5G technology. A recent decision by the U.S. Federal Communications Commission (FCC), which went largely unnoticed in the volatile political environment surrounding it …
