The game is changing
Things are moving quickly, and dealers need to study it carefully As we usher our 2018 and roll in a new year, I sit back, and ponder the events and circumstances of today. I can never remember a time in …
Category: Columns
Trade storms clear up — a bit
The USMCA agreement is signed. But the trade picture for the auto sector is far from clear in the months and years ahead This fall has been a very busy period for Canadian trade negotiations. After close to 18 months …
Embracing digital retail innovation
More dealerships are responding to the customer demand for an improved car buying experience Technology and innovation in the auto industry have advanced by leaps and bounds in recent years, all of which has contributed to improved safety, performance and …
When data rules, how do you connect
Never ignore the role of emotion in the buying process We live in a time where data and information are at everyone’s fingertips. This is a very positive thing for the most part, but it can lead us to forget …
The ethical dilemma of autonomous vehicles
“Never before, in the history of humanity have we allowed a machine to autonomously decide who should live and who should die, in a fraction of a second.” Bit by bit, the technical challenges of autonomous/self-driving cars are being met, …
A DMS with a difference
Quorum Information Technologies focuses on revenue generation for dealers Continuous improvement is the name of the game for Quorum Information Technologies. The Dealer Management System (DMS) software specialists say they work hard to give their XSellerator DMS solution a distinctive …
Making a difference in our communities
When people need a helping hand, car dealers are always there We are fortunate to live in a province and country where volunteering and support of charitable causes are not uncommon. In communities across British Columbia, when a hockey tournament …
The evolution of normal
In our topsy turvy world, we must remain true to our core values and serve our customers With all the goings on, some involving NAFTA, tariffs and changes in governments, uncertainty permeates in the air. Virtually all walks of life …
The changing nature of change itself
Change now moves so quickly it can catch us all off guard In everything change is inevitable — usually being more iterative than instantaneous. While this remains the case in the automotive world, the space between what was and what …
Is hydrogen still the fuel of the future?
Hydrogen-fuelled Fuel Cell Electric Vehicles were once considered the logical successor to gasoline-fuelled vehicles Twenty years ago, hydrogen was widely hailed as the fuel of the future. And hydrogen fuel cells were touted as the ideal powerplants for our future …
Pressure to buy? It’s not such a big deal
How many times have you heard the words “customers don’t like to be pressured to buy”? I’ve used those words myself many times when talking to dealers and manufacturers. But I’ve also had a long-standing, nagging scepticism that the research …
Fixed ops: Advantage dealers
I have a 1994 Jaguar XJS that has been off the road for the past year and stored in my garage. I recently had it towed to a Canadian Tire store near my home (there’s no Jaguar dealership anywhere near …
