Despite the media hype, gasoline engines aren’t all going away just yet If your customers have been paying attention to automotive news in the mass media lately, chances are they’ve concluded that the days of the gasoline and diesel engine …
The changing customer experience and OEM incentives are changing the way dealerships pay their sales teams On many fronts, we all know that our business is not what it used to be. Online sales activities result in declining showroom traffic …
Ignore this tech-savvy group at your peril: they are big customers Over the past several years, there has been much speculation about how millennials will affect and change the auto industry. Today, young people looking to purchase vehicles use a …
Governments point fingers at dealers for lack of EV sales We will all remember Anne Robinson, the British host of the television show “The Weakest Link” from a few years back. I remember liking the show. Robinson had a magnificent, …
Dealers need to embrace customers who don’t want to connect in traditional ways In the “old days” (around 2002 or so), I was conducting some focus groups for an OEM client on the subject of service. The clients (from dealerships …
As the world changes all around us, dealers must embrace new approaches In my last columnl, I discussed how we need to look to the U.S. auto industry and examine both the trends and potential pitfalls to set ourselves up …
Firm helps dealers find a profitable way to sell the business when the time is right. Buying or selling a dealership is often one of the biggest transactions in a dealer’s career. It requires precise timing, a load of legal …
Turbulent times ahead for NAFTA negotiators as bluster and rhetoric increase Beginning August 16th the federal government’s trade negotiators will be sitting down in with their American and Mexican counterparts in Washington for five days to begin the first, of …
That’s the consensus of an international conference on future mobility The future of mobility will be autonomous, electric and shared. That conclusion, condensed to its essence, was the consensus of presenters at an international conference on the future of mobility …
Canadian dealers would be wise to learn the lessons from their U.S. counterparts A few years ago, I had the privilege of traveling to Cape Town, South Africa through an organization that supports Canadian athletes in their quest for Olympic …
“As the baby boomers like me are retiring, they will spend whatever it takes — and they’re the wealthiest generation in our country — to make themselves live an enjoyable life in their retirement years.” — David Rubenstein, Co-Founder, The …
Celebrating 75 years of excellence with the Canadian Automobile Dealers Association Over the past summer all Canadians have been celebrating Canada’s 150th anniversary of Confederation. Festivals and celebrations of all shapes and sizes took place on and around July 1, …
