Consumer expectations are rising and technology will help dealers meet the demand. Technology and innovation are re-shaping the automotive sector and it should come as no surprise that the nature of retail automotive sales is changing at an equally rapid …
In part 1 of this 2-part series, columnist Alan Bird interviews a remarketing industry insider to find out how digital technology is changing the auction and used car business. There is no argument that over the past five years, the …
More dealer groups will be buying dealer groups. For several years I have been advocating for the need for brands to allow public ownership within their Canadian franchised dealership networks. The advancement of that thought has been painfully slow in …
Consumer demand for tire storage has increased over the years, and as a result it has presented dealerships with both opportunities and problems to consider as they aim to meet this growing customer need. A decade ago, only 20 per …
Even in our technological age, customers appreciate the human touches. We’ve all heard or we’ve often said “it’s the small things that make a difference.” And when you think of your own experiences in retail, when travelling and even when …
Real-world glitches mean we can expect a few more bumps on the road to autonomous vehicles It has become a tenet of futurists’ faith that all new cars ultimately will be autonomous. That may be — probably will be — …
Changing policies can have huge impact on dealers A couple of weeks ago I leased a pure battery electric vehicle, or BEV as it is called in the industry lingo. Was I entirely ready to make the dive into the …
In today’s incredibly fast-paced market, the automotive industry understands the importance of spending resources wisely and focusing on areas with bottom-line impact, and it knows that customer loyalty is one of the keys to success. Common wisdom and strong empirical …
Dealership franchise agreements are the bedrock of the retail auto industry. But what if the OEM suddenly changes everything? Since the inception of the automobile industry, dealerships have been a way of life. Originally started as a way to attract …
Dealer.com Advertising platform blends machine learning technology with digital marketing specialists. Mix one part advanced data science with one part highly-trained digital marketing specialist. That’s Dealer.com Advertising’s formula for success for dealers trying to find online car shoppers who are …
Computing power required for fully autonomous vehicles is mind boggling Like it or not, we are on the road to an autonomous vehicle future. According to some predictions, autonomous vehicles (AVs) — with no need or provision for drivers — …
Innocent bystanders can be caught in crossfire of negative experiences Most of us have experienced situations in stores, hotels, on airlines and in dealerships, where the behaviour of other customers can leave an indelible impression. The problem is that those …
