FROM INDOOR PLAY AREAS TO FULL-FLEDGED RESTAURANTS, DEALERSHIPS ARE UPPING THEIR GAME TO PROVIDE THE BEST CUSTOMER SERVICE In recent months I have had the pleasure of attending a few dealership grand openings in Canada and the U.S. All were …
MANAGE EXPECTATIONS AS SOON AS THAT CUSTOMER WALKS THROUGH THE DOOR Understanding customers’ expectations is a prerequisite for delivering superior service. But the nature of customer service expectations and how they are formed has remained ambiguous. Researchers have defined customer …
TAKING AN IN-DEPTH LOOK AT THE TECHNOLOGY ADOPTED TO MEET NOx EMISSIONS STANDARDS How could it possibly happen? Beyond the initial outrage, that’s probably the first question many of us asked on learning that Volkswagen cheated on its emissions tests. …
IS YOUR DIGITAL HOUSE IN ORDER? Leads are the lifeblood of our industry. They’re what keeps the keyboards clicking, phone dialers busy, and help most dealerships drive more customers into their showrooms. As I write this traveling back from the …
WHAT TO LOOK FOR IN YOUR NEXT F&I MANAGER It’s expensive to hire employees. In fact, people can be your most expensive assets. Jared Hamilton, founder and CEO of DrivingSales, said at the company’s recent executive summit that employees cost …
SOMETIMES ADDED AMENITIES ARE NOT ENOUGH IN THE SERVICE WAITING AREA.WHAT DOES THE FUTURE HOLD FOR THE AUTOMOBILE? Over the past two months, I have spent time in two different Toronto area dealerships waiting for my car to be repaired. …
OUR CARS DON’T FLY, BUT VEHICLE TECHNOLOGY IS CERTAINLY GETTING MORE ADVANCED. WHAT DOES THE FUTURE HOLD FOR THE AUTOMOBILE? The headline for my column seemed appropriate, given that at the time of writing we had just past October 21, …
DEALERSHIP FACILITIES HAVE EVOLVED OVER THE PAST DECADE. WE LOOK AT WHAT’S CHANGED — AND WHAT’S TO COME. It’s fitting that on the 10th anniversary of Canadian auto dealer, we take a look back at the evolution of the retail …
CANADIAN AUTO DEALER LOOKS AT SOME WAYS DEALERS ARE PROVIDING AN EXCEPTIONAL SERVICE EXPERIENCE In today’s competitive auto retailing segment, fixed ops managers sometimes need a little more than efficiently-run service departments to keep customers happy. That’s why an increasing …
HUNTER ENGINEERING EQUIPMENT IS BOLSTERING ITS CANADIAN OPERATIONS THAT WILL BENEFIT ITS DEALER PARTNERS Since 1946, Hunter Engineering Equipment has come up with new ways to improve service bays for dealers. “The core business of Hunter is alignment, alignments lift …
CANADIAN AUTO DEALER INTRODUCES A NEW FIXED-OPS SECTION THAT WILL GIVE YOU THE TIPS AND TRICKS TO HELP RUN YOUR DEPARTMENT SMOOTHLY Fixed-ops. A term used to refer to an aspect of the dealership many do not seem to understand. …
RETURN.ME HELPS CUSTOMERS RETRIEVE LOST KEYS — AND DEALERSHIPS KEEP CUSTOMERS IT CAN COST CUSTOMERS hundreds of dollars to replace their vehicle key fobs. Knowing they could retrieve their keys would give them peace of mind. That’s the service Return.Me …
