TURN ANGRY CUSTOMERS INTO ADVOCATES WITH SOME SIMPLE TIPS Customer complaints are an unavoidable part of any retail industry. The automotive industry is one of the largest customer service industries in existence. Even if your dealership has the best location, …
LOOKING AT THE TIPPING POINTS THAT HAVE CHANGED THE AUTO INDUSTRY — AND THOSE STILL TO COME Canadian author Malcolm Gladwell published his first major book, The Tipping Point, in 2000. His book captured the attention of millions and his …
AUTONOMOUS CARS ARE COMING, BUT WE DON’T KNOW WHEN Chances are, your dealership personnel are already taking questions from customers about autonomous vehicles. Those who have paid any attention to recent mass media reports are probably convinced such vehicles will …
YOUR ONLINE REPUTATION MATTERS. HERE’S HOW TO DEVELOP, BUILD AND PROTECT YOUR BRAND ONLINE. Warren Buffett once said, “It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you’ll do things …
TAKING A LOOK AT THE DIGITAL TOOLS THAT BELONG — AND DON’T BELONG — INSIDE YOUR STORE You have likely read a lot about millennials in this issue of Canadian auto dealer. There is a significant demographic shift occurring that …
VEHICLE SALES HAVE BEEN STRONG BUT THEY MIGHT NOT BE FOREVER Canadian auto sales have been on a growth ride for the last number of years, with the industry achieving record sales volumes in each of the last three years. …
WHAT WILL BE ON YOUR NEXT F&I MENU? It seems everyone has an appetite for F&I products these days. In the U.S., Cox Automotive announced that through its acquisition of F&I provider SilverRock Holdings, dealers will be able to offer …
BLAIR QUALEY SHARES HIS TIPS ON HOW TO GET MILLENNIALS OFF THEIR MOBILE DEVICES AND INTO SHOWROOMS For a long time, the car sales experience has focused on baby boomers. With unprecedented disposable income, this demographic has traditionally led to …
TOOLS OF THE TRADE LIGHT AND DURABLE Panasonic Toughpad FZ-F1, FZ-N1 Panasonic has come out with two new handheld tablets that it says are the world’s lightest fully rugged handheld models on the market. Unveiled during the Mobile World Congress …
INTRODUCING A NEW WORKSTATION SERIES THAT TAKES FUNCTIONALITY TO NEW HEIGHTS Since its inception, Metalia has been involved with the production and design of storage solutions for service bays and mechanical maintenance areas. But the Chambly, Que.-based company has launched …
Canadian auto dealer traveled to the headquarters of Kia Canada in Mississauga, Ont. for a one-on-one interview with Ted Lancaster, Vice-President and COO, Kia Canada Inc. Here’s part of the conversation with our columnist and automotive journalist Petrina Gentile. You …
B.C. LIEN SERVICE CAN REDUCE REPAIR DECLINES Automotive repair shops and service departments in B.C. can now extend credit to customers safely, securely — and in under three minutes, according to Mat Boyer, Vice-President of Business Development with Integrated Recovery …
