THERE’S A LESSON F&I MANAGERS CAN LEARN FROM J.D. POWER’S 2015 CANADIAN DEALER FINANCING SATISFACTION STUDY It’s been drilled into dealers’ heads that customer service, not price, can help differentiate between competitors. The same holds true for lender partners who …
IN LIGHT OF FALLING OIL PRICES AND GOVERNMENT MOVES TO VEHICLE ELECTRIFICATION, DAVID ADAMS EXPLORES WHAT THIS MEANS FOR GASOLINE-POWERED VEHICLES I had the good fortune of attending the Toronto Global Forum of the International Economic Forum of the Americas …
DEALERS SHOULD START THINKING NOW ABOUT ANY SUCCESSION PLANNING AND START PREPARING FOR IT Although January 1 marks a new year, the planning for that year should start now — assuming you have not already started. I talk to many …
LIVE CHAT IS BECOMING MORE POPULAR IN CANADA, BUT WHAT’S THE BEST OPTION FOR YOUR DEALERSHIP? As someone with deep knowledge in the digital lead business in both Canada and the U.S., I can tell you that live chat usage …
AUTOMATIC EMERGENCY BRAKING IS ABOUT TO BECOME STANDARD EQUIPMENT In spite of mass media reports to the contrary, the autonomous car isn’t going to swoop down on us fully hatched — apart, perhaps, from some opportunistic attempts at being first …
IT’S ELECTION TIME, BUT DOES THE CANADIAN AUTO INDUSTRY CARE WHO WINS? Given that the title of my column is “The Big Picture,” I’d be remiss if I did not spend some time pondering the outcome of the October 19 …
MAKE MILLENNIALS FEEL COMFORTABLE IN THE F&I OFFICE — AND THEY’LL TALK ABOUT IT Sometimes small gestures can make a big difference in customer experience. Especially when that customer is deciding on a big purchase for the first time — …
CUSTOMER SATISFACTION SURVEYS CAN PROVIDE INVALUABLE FEEDBACK BUT THERE ARE RIGHT AND WRONG WAYS TO GO ABOUT THEM We’re living in a world where it often seems that people don’t really want to talk to each other any more, aside …
REITS ARE BECOMING MORE POPULAR IN THE CANADIAN AUTOMOTIVE LANDSCAPE —COULD THEY WORK FOR YOUR DEALERSHIPS? With the recent launch of Automotive Properties Real Estate Investment Trust and the purchase of four Canadian dealership properties by Capital Automotive Real Estate …
MEET CULINARY MASTER AND FOOD NETWORK CANADA TV STAR CHEF ROB ROSSI “My favorite feature is the ability to drive the car with a selected drive. My car is a purpose-driven machine, and I like to live my life with …
TV ANCHOR ROBIN GILL TRAVELS ALL OVER THE WORLD BUT FEELS GROUNDED IN HER BMW Robin Gill has reported on major events at home and abroad, including the 2011 Stanley Cup riots in Vancouver, the devastating aftermath of the tsunami …
LOOKING AT WHAT THE CONNECTED CAR MEANS FOR CONSUMERS AND DEALERS, PARTICULARLY IN THE SERVICE DEPARTMENT There has been a lot of talk in the past year about “the connected car.” Most of the discussion revolves around cars that communicate …
