Treat customers with respect, and they will come back It takes patience and special skills to excel at the customer service game. Working in the customer service industry could be one of the biggest challenges in your life. Regardless of …
Treat customers with respect, and they will come back Respect is the backbone of customer service. Respecting your customer is really just about treating them the way you would like to be treated. It’s a known fact that before we …
Having a positive attitude can make a lasting impression on your customers Customers may not remember the colour of the shirt or tie you wore or the exact words you said, but they will remember your attitude. Projecting a positive …
Genuine customer service is so much more than just solving problems or addressing complaints. At the heart of providing a genuine product and service, we must care first about our obligations and the customer we serve. Dale Carnegie once put …
Knowing your customers can help keep them satisfied Your customers are important sources of information. The more you know about them, the easier it can be to enhance their satisfaction. That’s why it’s important, especially from a customer relations perspective, …
Customer objections can be difficult to identify and handle, so many service providers fear them. However, objections communicate important and valuable information about customer concerns, needs, and fears. Most objections revolve around an array of issues and can be effectively …
TURN ANGRY CUSTOMERS INTO ADVOCATES WITH SOME SIMPLE TIPS Customer complaints are an unavoidable part of any retail industry. The automotive industry is one of the largest customer service industries in existence. Even if your dealership has the best location, …
GAIN YOUR CUSTOMER’S TRUST, AND YOU’LL HAVE THE ULTIMATE COMPETITIVE ADVANTAGE Trust is the emotion that propels customers to the side of the gap between hope and evidence, and between expectation, experience and fulfillment. The manner in which the OEM, …
MANAGE EXPECTATIONS AS SOON AS THAT CUSTOMER WALKS THROUGH THE DOOR Understanding customers’ expectations is a prerequisite for delivering superior service. But the nature of customer service expectations and how they are formed has remained ambiguous. Researchers have defined customer …
A DEALERSHIP MIGHT THINK IT’S PROVIDING A POSITIVE EXPERIENCE BUT A CUSTOMER MIGHT SEE IT DIFFERENTLY Providing quality customer care is the desired goal for every dealership. As the competition in the market continues to increase, one of the main …
EMBRACE CUSTOMER COMPLAINTS. THEY COULD BE GOOD FOR YOUR BUSINESS. Virtually every dealership encounters customer complaints from time to time. Sometimes it’s easy to get caught up in the complaints and lose track of how many satisfied customers say nothing …
THE CORNERSTONE OF ANY CUSTOMER SATISFACTION STRATEGY IS TO EDUCATE YOUR CUSTOMERS FIRST When you’re marketing to customers, you’re trying to sell them your products or services. But when you’re educating customers, you’re helping them understand the benefits of your …
