Better, faster, stronger
New technologies can improve and streamline the F&I process for customers — and for those stuck on the other side of the desk The F&I office is one of the biggest money makers at any dealership. Because it’s so important, …
Category: Columns
Increasing hours versus rates
In the final installment of six-ways to lose money in service, Jim Bell shows why average hours per customer-pay work order under 1.5 hours can pose a significant problem When it comes to average hours per customer-pay work under 1.5 …
In the blood
Actor John Paul Tremblay has had an obsession with cars and speed since he was a child Celebrity: John Paul or “JP” Tremblay Profession: Actor, Writer, and Producer Vehicle: 1967 Camaro RS, 2005 Porsche 911 Turbo and 2010 Porsche Cayenne …
Is your sales team ready for today’s buyers?
In recent conversations with our dealers, we’re hearing that 2014 was an action-packed year, with sales and opportunities growing at record pace. The new year looks just as promising, with more than 1.8 million vehicles forecasted to move from your …
Fun with Feng Shui
In order to bring a level of festivity to this issue, we will turn our attention to the Chinese New Year. How does Chinese New Year relate to facilities? As it is typical, this column strives to introduce facility-centric ideas …
The wrong approach?
Why trust and not price is the key to not only earning our customers’ business but also retaining it Is Ivan Pavlov alive and well and working in your dealership? Pavlov, if you remember, was a Nobel Prize winning Russian …
The changing retail landscape
The end of the year lends itself to reflection and taking stock of where things sit. So what has been happening to the auto retail sector? As we enter the New Year I normally use the January article to predict …
Sales and temperatures rise
Automakers need to keep a close eye on environmental regulations At the time of writing this piece, it was unclear exactly what kind of a motor vehicle sales record Canada was going to set in 2014, only that it was …
The conundrum of connectivity
Vehicles can do much more, but can drivers? Would you knowingly sell a customer an unsafe vehicle? Even if he or she demanded it? Of course not. And yet, we as an industry are selling cars and trucks every day …
Painting a profitable picture
Paint protection services and sales are going through the roof in Canada. But these products have the potential to become even bigger Thanks to technological innovations, dealers are now able to provide consumers with more options to protect their vehicles. …
Integrated, connected, real
One Big Broadcast is helping dealers reach new levels of trust and engagement online They’re doing it on the web. Buyers are shopping for cars, choosing models and specs, figuring out payments and then, looking for a dealership to buy …
Handling customer complaints on social media
Your dealership’s good reputation can be lost in the blink of an eye when customers get vocal on social media Social spaces are a voice and a contact point for your dealership business, so it’s only natural that your customers …
