Building and bonding better customer relationships within a dealership Having a dedicated Customer Relations Department is important in the daily operations of any dealership. This department is the front line between an organization and its customers. Working together to meet …
It’s regulation — not consumer demand — that is driving the OEMs to bring more electric vehicles to market Gasoline is selling for less than 90 cents/litre in much of the country as we go to press — fully a …
The research is mounting that consumers expect much more from retailers — but how can you respond? Many times in this column, I’ve referred to the need for dealerships to see themselves more as mainstream retailers than as a highly …
New technologies can improve and streamline the F&I process for customers — and for those stuck on the other side of the desk The F&I office is one of the biggest money makers at any dealership. Because it’s so important, …
In the final installment of six-ways to lose money in service, Jim Bell shows why average hours per customer-pay work order under 1.5 hours can pose a significant problem When it comes to average hours per customer-pay work under 1.5 …
Actor John Paul Tremblay has had an obsession with cars and speed since he was a child Celebrity: John Paul or “JP” Tremblay Profession: Actor, Writer, and Producer Vehicle: 1967 Camaro RS, 2005 Porsche 911 Turbo and 2010 Porsche Cayenne …
In recent conversations with our dealers, we’re hearing that 2014 was an action-packed year, with sales and opportunities growing at record pace. The new year looks just as promising, with more than 1.8 million vehicles forecasted to move from your …
In order to bring a level of festivity to this issue, we will turn our attention to the Chinese New Year. How does Chinese New Year relate to facilities? As it is typical, this column strives to introduce facility-centric ideas …
Why trust and not price is the key to not only earning our customers’ business but also retaining it Is Ivan Pavlov alive and well and working in your dealership? Pavlov, if you remember, was a Nobel Prize winning Russian …
The end of the year lends itself to reflection and taking stock of where things sit. So what has been happening to the auto retail sector? As we enter the New Year I normally use the January article to predict …
Automakers need to keep a close eye on environmental regulations At the time of writing this piece, it was unclear exactly what kind of a motor vehicle sales record Canada was going to set in 2014, only that it was …
Vehicles can do much more, but can drivers? Would you knowingly sell a customer an unsafe vehicle? Even if he or she demanded it? Of course not. And yet, we as an industry are selling cars and trucks every day …
