Pop-ups shake up auto retail
Dealers watch to ensure new OEMs’ pop-up retail experiences aren’t the thin end of a wedge If fewer people are visiting dealerships to look at cars, is the answer to bring the cars to the people? OEMs around the world, …
Category: Features
Radical tools collection launched
A new collection of professional-calibre tools by UltraPro is now available for mechanics who are looking for convenience, durability and a good look. “The key element of the Radical series is the tool box,” says Yannick Addy, Director of Tools …
Twist Eco Car Wash saves water without using chemicals
K Detail Plus has launched a new retail-focused website to promote Twist Eco Car Wash, a car cleaning system that uses saturated dry steam and micro-fibre cloths to clean and sanitize vehicles, says Moneer Korban, owner of K Detail Plus …
Dealers have bright future, said CADEX keynote
Don Romano, President & CEO of Hyundai Auto Canada told dealers at the CADEX 2017 event that their best days lie ahead, despite all the buzz in the industry about disruption and disintermediation. “It couldn’t be a better time to …
Sign of the times
The world’s largest digital signage expo hints at what car dealerships of the future might well look like. Growing interest in the technology and tools that power digital signage networks led to a 20 per cent increase in attendance at …
The new reality of used
How digital tools are changing the auction game and dealer priorities Integration, efficiency and transparency are foundational pillars for success in the automotive remarketing business. But the critical role of logistics, quick delivery and accuracy in sourcing the right vehicles …
Secrets to success: engagement and community
How F&I provider LGM supports its employees to benefit customers Strong employee engagement is the key for a successful finance and insurance supplier if they want to satisfy OEM, dealer and customer needs, says Drew Collier, President of Corporate Services …
Transparency leads to better profits
How Walla Walla Valley Honda turned its operations around by turning the customer experience on its head One-point-five percent of shoppers expect to have a satisfying car buying experience. That’s it. Even in an area as friendly and down-to-earth as …
Keep the connection
Dealers embrace new tools to boost service retention and adapt to mobile first customers The customer-facing experience in automotive is changing — fast. Each new iteration of the iPhone, android operating system and the constant introduction of countless mobile devices …
Power players
Although few in number, high profile women in the automotive industry are making a big impact Women are shattering the glass ceiling in the automotive industry. Here are a few pioneers breaking barriers in the car business and encouraging other …
Friend or Foe?
Some argue third party lead brokers could disrupt dealers by developing direct relations with their customers. Others say they are a valuable and necessary part of the auto retail ecosystem. Canadian auto dealer explores the topic. Third-party consumer sites are …
Wasn’t that a party!
Dealers and industry leaders were all smiles at the sold-out 75th birthday bash for CADA in New Orleans. The Canadian Automobile Dealers Association (CADA) promised dealers that their 75th anniversary party in New Orleans, Louisiana would be one to remember, …
