How Walla Walla Valley Honda turned its operations around by turning the customer experience on its head One-point-five percent of shoppers expect to have a satisfying car buying experience. That’s it. Even in an area as friendly and down-to-earth as …
Dealers embrace new tools to boost service retention and adapt to mobile first customers The customer-facing experience in automotive is changing — fast. Each new iteration of the iPhone, android operating system and the constant introduction of countless mobile devices …
Although few in number, high profile women in the automotive industry are making a big impact Women are shattering the glass ceiling in the automotive industry. Here are a few pioneers breaking barriers in the car business and encouraging other …
Some argue third party lead brokers could disrupt dealers by developing direct relations with their customers. Others say they are a valuable and necessary part of the auto retail ecosystem. Canadian auto dealer explores the topic. Third-party consumer sites are …
Dealers and industry leaders were all smiles at the sold-out 75th birthday bash for CADA in New Orleans. The Canadian Automobile Dealers Association (CADA) promised dealers that their 75th anniversary party in New Orleans, Louisiana would be one to remember, …
Just when you thought the circus surrounding the Donald Trump presidency couldn’t get any stranger, you discover you are wrong, David Frum, dinner keynote speaker told the attendees at the 5th annual CADA Summit. Frum, a Senior Editor at the …
There may not have been any raised voices, but there were sharply worded disagreements on the best way to encourage consumers to buy more electric and alternate powertrain vehicles at the EV Tipping Point panel at the 5th annual CADA …
Futurist and technology expert Jesse Hirsh took to the stage at the CADA Summit and launched into a high-energy, non-stop roller coaster ride of change and disruption. Hirsh, a keynote speaker, author and regular on CBC television and other media, …
Change was the order of the day at the 5th annual CADA Summit at the King Edward Hotel in Toronto. Dealers, OEMs and industry leaders sat shoulder to shoulder and heard about how the forces of change are impacting them. …
Dealers who expertly mine their software systems — from DMS and CRM to new digital retailing tools — are able to drive more revenues and provide a better customer experience. Why don’t more dealers make full use of these new …
F&I providers are adapting their tools, training and products to help dealers provide a better customer experience. It’s no secret that many car buyers don’t enjoy the F&I business office experience. They say it takes too long, they feel pressured, …
As we conclude our Retail Revolution series, we present the key takeaways for dealers. Over the last year, the Retail Revolution series in Canadian auto dealer has focused on seven companies. But in a twist from you’d normally expect, none …
