As I take in what’s happening around the auto auctions these days and marvel at all the technology we have at our disposal, I often think back to simpler times before the industry became so high tech. The business is …
After working in a Toyota dealership for two years and selling over a million dollars worth of vehicles while dealing with “clunky” CRM and DMS systems, Zach Klempf knew there had to be a better way, for both dealer management …
Consumers think they know how much their used vehicles are worth. They’ve spent hours researching their make and model online to come up with what they think is a fair appraisal. What’s not always factored into the appraisal is mileage, …
There was a lot to see at the 2016 Canadian International AutoShow, Canada’s largest expo of cars, trucks, concepts, classics and other vehicles. More than 1,000 vehicles were on display at the Metro Convention Centre in Toronto, Ont. from Feb.12-21. …
WELL-TRAINED TECHNICIANS ARE THE BACKBONE OF A SUCCESSFUL FIXED OPS DEPARTMENT Not a day goes by that Philip Poon doesn’t prioritize training for his fixed operations staff. From conducting five-minute one-on-ones, to weekly 15-minute team meetings, to grabbing a celebratory …
INTRODUCING A NEW WORKSTATION SERIES THAT TAKES FUNCTIONALITY TO NEW HEIGHTS Since its inception, Metalia has been involved with the production and design of storage solutions for service bays and mechanical maintenance areas. But the Chambly, Que.-based company has launched …
LEARN HOW TO GET THE MOST FROM YOUR DMS In the span of a few decades, Dealer Management System (DMS) software has transformed the dealership from a business of several different entities to an integrated and efficient operation. For most …
THE 2016 MONTREAL INTERNATIONAL AUTO SHOW WAS PACKED WITH EXCITING CANADIAN REVEALS AND SURPRISES Canadians were able to get up close and personal with several new vehicles for the first time at the 2016 Montreal International Auto Show (MIAS) held …
MEET THE CLARKS, THE PROUD DEALERSHIP FAMILY THAT JUST CELEBRATED 100 YEARS RUNNING CANADA’S OLDEST CHEVROLET DEALERSHIP, J. CLARK AND SON LTD. IN FREDERICTON, N.B. HOW DID THEY DO IT? You can forgive the Clark family for being proud as …
LEARN HOW U.S. RETAILER NORDSTROM TAKES CUSTOMER SERVICE TO THE NEXT LEVEL “Let me get my manager!” This all-too-common line is such a frustration for customers that it’s become a staple of television sitcoms. It’s also something you’ll never hear …
Here’s what millennials want from their car buying experience If 25-year-old Emily Tamfo was going to buy a car, her first stop wouldn’t be a dealership. It would be YouTube. The digital content strategist said she would pore over reviews …
B.C. LIEN SERVICE CAN REDUCE REPAIR DECLINES Automotive repair shops and service departments in B.C. can now extend credit to customers safely, securely — and in under three minutes, according to Mat Boyer, Vice-President of Business Development with Integrated Recovery …
