2016 mid-year report card
The year is on track for another annual sales record but some automakers are ahead of the pack. As has been the case for the past two years, new-vehicle sales in Canada are running at record levels, up six per …
Category: Features
All that glitters: Inside Audi City
In the first part of our series on retail innovation, Canadian auto dealer visited the the famed Audi City, in London, England, often cited as the first truly integrated digital dealership. Like many of our readers, the Canadian auto dealer …
Driving into the future
Technology is changing the way consumers connect with vehicles. With Bill Gates in the driver’s seat, anything can happen. Name: William Henry “Bill” Gates Occupation: Entrepreneur, philanthropist, investor, programer Salary/net worth: $77.7-billion Claim to fame: Cofounder of Microsoft, the largest …
CarGurus zeroes in on Canada
The auto shopping site is focused on driving transparency in the Canadian car market Where there is success, there is growth, and for CarGurus that was the company’s driving force for crossing over into the Canadian car review market last …
Bridging the gap
Never assume your customer knows everything about their vehicle. In fact, despite available online resources, it appears Canadians feel ill-informed about the value of their vehicle when they go to trade it in at a dealership.
Long-term payoff
Jeffrey Bezos was a banker on Wall Street who saw enormous potential in the Internet. In 1994, at the age of 30, he quit his job and started the online retail company he would name after the Amazon River.
An investment worth making
One of the most complicated and challenging segments of the automotive industry is collision repair, and it’s a big one, valued at about $7.6-billion annually in Canada.
Taking transportation to new heights
Billionaire Richard Branson is one of the most recognizable entrepreneurs in the world. Even though he dropped out of high-school, it didn’t stop him from success.
Shop talk
The new Globaljig ® Presented by Chief Mobile System offers collision repair shops with the luxury of loading cars quicker.
Charging into Canada
He’s come a long way from growing up in northern Ontario around Timmins, but San-Diego, Calif.-based Pierre Gagnon still enjoys coming back to his home country to visit family and friends.
Cater to your customer
It’s true that amazing customer service is timeless. In the age of the Internet, the experience and opinion of one person can influence hundreds through social media and thousands through review websites such as DealerRater and Yelp.
A good fit
Any dealer knows there’s nothing more critical than an efficient CRM when it comes to nurturing client satisfaction and securing repeat business.
