Invest in Wi-Fi and other technology amenities in your service lounge, said J.D. Power in its latest study. The 2016 Canadian Customer Service Index Long-Term [CSI-LT] Study, which measures satisfaction and intended loyalty from owners of vehicles four to 12-years-old, …
In the second part of our series on retail innovation, Canadian auto dealer visited the Hyundai Rockar store inside Europe’s largest mall in London, England to experience what some say could well be the future of automotive retail [wzslider exclude=”18329″] …
High-tech solutions make magic happen for Disney customers Disney bills its theme parks as the “Happiest place on earth,” but they can also be among the busiest on the planet, too. And each time the company adds new attractions, whether …
Looking at the service-only centre trend and what it means for your business The Richmond Hill BMW Autohaus is the latest brand to jump on an emerging dealership trend: dealerships that offer maintenance and nothing else. WHAT IS IT? Service-only …
How The Car Girls helps dealers make more money Janis Showers was in the middle of a service-call training session when one of the managers at the dealership had a better idea. “Can’t you just make the calls? Can’t you …
Recognizing the best in the industry for 2016 Since 2005, the Canadian Automobile Dealers Association (CADA) and iA-SAL, a leading provider of financial, consulting and training for new car and truck dealers in Canada, have partnered for the annual CADA …
How Burberry developed its iconic brand over time If you can identify a certain British brand by simply looking at the pattern on a scarf, then Burberry has achieved its goal. The iconic fashion company has had its share of …
The year is on track for another annual sales record but some automakers are ahead of the pack. As has been the case for the past two years, new-vehicle sales in Canada are running at record levels, up six per …
In the first part of our series on retail innovation, Canadian auto dealer visited the the famed Audi City, in London, England, often cited as the first truly integrated digital dealership. Like many of our readers, the Canadian auto dealer …
Technology is changing the way consumers connect with vehicles. With Bill Gates in the driver’s seat, anything can happen. Name: William Henry “Bill” Gates Occupation: Entrepreneur, philanthropist, investor, programer Salary/net worth: $77.7-billion Claim to fame: Cofounder of Microsoft, the largest …
The auto shopping site is focused on driving transparency in the Canadian car market Where there is success, there is growth, and for CarGurus that was the company’s driving force for crossing over into the Canadian car review market last …
Never assume your customer knows everything about their vehicle. In fact, despite available online resources, it appears Canadians feel ill-informed about the value of their vehicle when they go to trade it in at a dealership.
