Quebec-based DMS provider adapts with the times You don’t survive for decades in the business of providing IT and software to dealerships without adapting to meet changing industry needs. Quebec-based DMS provider SERTI Dealership System, has evolved over many years …
It’s the season for giving and a time to reflect. As life gets busier it’s easy to lose sight of those who are not as prosperous. More often than not, dealerships across Canada are usually the first to step up …
Reputation-management platform provider AutoHype helps dealers make the most of their happy customers If your online reputation isn’t great, your dealership risks being passed over by consumers who increasingly rely on reviews to decide where they want to conduct their …
Dealers continue to make strides in improving transparency. But is it fast enough to meet consumer expectations? The consumer demand for increased transparency is no longer about how dealers are responding to the issue, but rather where they are at …
Digital lead management has evolved as its own discipline. Are dealers adapting to this new digital landscape? Digital leads are a critical component of dealership success, and some dealers are struggling to adapt their response to meet consumer expectations. The …
They will soon be buying and servicing more cars and will make up a big part of your future workforce. Are you ready? For some, the next generation of auto retail consumers appears unproductive, impatient and self-entitled. But what if …
Recognizing the best in the industry for 2017 Since 2005, the Canadian Automobile Dealers Association (CADA) and iA-SAL, a leading provider of financial, consulting and training for new car and truck dealers in Canada, have partnered for the annual CADA …
First-half sales are the best ever, but not all automakers are sharing equally in that success For the third consecutive year, 2017’s first-half auto sales set a new all-time record in Canada, up 5.0 per cent from last year’s best-ever …
Firm helps dealers find a profitable way to sell the business when the time is right. Buying or selling a dealership is often one of the biggest transactions in a dealer’s career. It requires precise timing, a load of legal …
The federal government may have postponed enacting some provisions of Canada’s anti-spam legislation (known as CASL), but dealers need to remain hyper-vigilant that they stay compliant, said Tim Ryan, Vice-president and Director of Industry Relations & General Counsel with the …
How dealers can compete and win with the aftermarket for service t’s an aftermarket anomaly that’s the envy of dealerships for miles around. Last year, the service department of Nurse Chevrolet Cadillac in Whitby, Ont., churned out 15,500 oil changes. …
“Have you ever tried to put on a fresh pair of eyes and walked into your service department as if you were a customer? What do you see? Is it an easy, clean and organized process you offer customers? Do …
