Category: Features

Wind in their sails

Quebec-based DMS provider adapts with the times You don’t survive for decades in the business of providing IT and software to dealerships without adapting to meet changing industry needs. Quebec-based DMS provider SERTI Dealership System, has evolved over many years …

Building a good reputation

Reputation-management platform provider AutoHype helps dealers make the most of their happy customers If your online reputation isn’t great, your dealership risks being passed over by consumers who increasingly rely on reviews to decide where they want to conduct their …

Navigating transparency

January 3, 2018

Dealers continue to make strides in improving transparency. But is it fast enough to meet consumer expectations? The consumer demand for increased transparency is no longer about how dealers are responding to the issue, but rather where they are at …

Mastering leads

November 22, 2017

Digital lead management has evolved as its own discipline. Are dealers adapting to this new digital landscape? Digital leads are a critical component of dealership success, and some dealers are struggling to adapt their response to meet consumer expectations. The …

Millennial Misunderstandings

November 22, 2017

They will soon be buying and servicing more cars and will make up a big part of your future workforce. Are you ready? For some, the next generation of auto retail consumers appears unproductive, impatient and self-entitled. But what if …

The 2017 CADA Laureates

October 11, 2017

Recognizing the best in the industry for 2017 Since 2005, the Canadian Automobile Dealers Association (CADA) and iA-SAL, a leading provider of financial, consulting and training for new car and truck dealers in Canada, have partnered for the annual CADA …

2017 mid-year report card

October 11, 2017

First-half sales are the best ever, but not all automakers are sharing equally in that success For the third consecutive year, 2017’s first-half auto sales set a new all-time record in Canada, up 5.0 per cent from last year’s best-ever …

Aftermarket wars

October 11, 2017

How dealers can compete and win with the aftermarket for service t’s an aftermarket anomaly that’s the envy of dealerships for miles around. Last year, the service department of Nurse Chevrolet Cadillac in Whitby, Ont., churned out 15,500 oil changes. …