Improving life for dealers, consumers David Bates, VP Customer Support & Chuck Hoyt, VP of Sales — A major theme at NADA this year was customer experience, as many businesses attending the show discussed improvements in their products that focused …
Chat’s growing importance in retailing Ryan Osten, General Counsel — Digital retailing was a key topic at this year’s NADA event, and online communication channels such as chat are also making their way to the surface as an important tool …
Online virtual assistants, the new trend Alexi Venneri, Co-Founder CEO — Online virtual assistants, the new trend Online virtual assistants are the next big thing that will help dealers connect with consumers and deliver a great service experience, according to …
Digital retailing gaining foothold Andy Moss, CEO — Digital retailing and the omni-channel experience were hot topics at this year’s NADA event, according to Andy Moss, CEO of Roadster. He attended many of the keynotes and presentations at the show …
Integration, a key theme this year Rick Johnston, VP — The theme of the year has been integration for desking tool service Autovance, which specializes in helping dealers to increase gross profit, lease penetration and Customer Satisfaction Index (CSI) scores. …
Making tire storage more efficient Domenic Ismaele, CEO/Managing Partner — The need to offer tire storage has grown within the auto industry as the use of winter tires by consumers continues to increase, according to Domenic Ismaele, CEO and Managing …
Employees want work-life balance Adam Robinson — Dealership staff that work more than 45 hours a week are much more likely to turn over than those who work fewer hours, according to Adam Robinson, CEO of Hireology. “The magic number …
Building a presence Louis-Yves Cloutier, President — A number of companies, including 360 Agency, purchased a booth at NADA 2019 to grow their presence within the U.S. Their intention, like many others Canadian businesses, is to eventually enter the American …
There was a lot of thought provoking content presented at Kijiji’s DealerTalkX 2018 event, held in Calgary, Montreal and Toronto this year — but the news of a new dedicated platform to help consumers — and dealers buy and sell …
Canadian car dealers from coast to coast continue to give generously of their time and resources to support worthy causes, and to build stronger communities. It’s time we recognized a few more of them. Canada’s car dealers are among the …
Future of cars and ownership tackled at LA Auto Show conference Will we own cars in the future? Will the rise of ride-sharing and autonomous vehicles reduce car ownership? Those were a few tough topics tackled by academics and automotive …
Quorum Information Technologies focuses on revenue generation for dealers Continuous improvement is the name of the game for Quorum Information Technologies. The Dealer Management System (DMS) software specialists say they work hard to give their XSellerator DMS solution a distinctive …
