The rise of digital tools and connected systems has also led to an increase in cyber attacks on businesses in Canada and around the globe. Here’s what auto retailers need to know about these attacks, and how to protect their …
Consumer demand for a better customer experience is pushing third-party vendors to ensure their software complies with a more customer-centric business culture that includes real-time communication and new hosting methods. Customer-relationship management software, or CRM, is rapidly evolving, and is …
Home-grown digital retailing company Digital Air Strike identifies key tools to help dealers maximize their dollars and boost sales. It’s no secret that automotive retailers need to connect with consumers and cultivate leads in the online sphere; this is the …
Changing consumer demands and new technology are impacting the F&I office experience. Dealers are starting to adapt. An increasing number of car dealers are feeling the pressure: consumers want transparency when it comes to the full cost of vehicle ownership, …
The future of fixed ops involves adopting new technologies, improving marketing and upgrading facilities to better meet the needs of customers. We talk to a few providers to get their thoughts on what the industry needs. The showroom floor has …
AMBASSADORSHIP For extraordinary service to the community and the industry Nav Bhatia, Rexdale Hyundai, Toronto, ON Advice to others: Like every business there will be ups and downs. Ride through the wave. More importantly, give yourself a greater purpose to …
Celebrating the best in the business in 2019 AMBASSADORSHIP For extraordinary service to the community and the industry Jamie Massie Georgian Chevrolet Buick GMC, Barrie, Ontario Brands represented: Chevrolet, Buick, GMC Years in business: 38 Number of employees: 150 Keys …
It’s been a tough first half for Canadian auto sales, and some automakers are coping with the down market better than others. After 16 months of steady decline, new-vehicle sales in Canada through the first half of 2019 were down …
Selling used vehicles is increasingly moving towards digital, which is poised to dominate in the future. Dealers looking to stay in the game will need to get their digital strategy in order and consider some new approaches. The used vehicle …
OEMs are implementing more technology elements into their products advisor training to help boost engagement Vehicle manufacturers are increasingly using technology to improve product training for dealers, adding things like virtual reality and gamification to their repertoire of tools. One …
Dealerships are turning to technology and new processes to help improve customer experience and boost loyalty Survival in today’s automotive market may hinge on a car dealership’s ability to provide an integrated customer experience strategy — a key factor in …
Handy tool helps automate complex pricing to help provide quick quotes so dealerships increase sales for tire packages and accessories In a world where car dealers can be overwhelmed by companies pitching them complex systems to improve their performance, sometimes …
