Rotary Lift gets close to 190,000 phone calls a year, with many of them questions on lift operation, maintenance and installation, said David Fischmer, the company’s marketing director. In response, the vehicle lift provider has come out with a new …
Service department designs have evolved in the past few years to the extent that they are becoming more of an ‘on-display’ feature within the dealership facility, said Robert Arnone, Vice-President of RH Carter Architects Inc. and the lead architect for …
Elon Musk is an inventor and entrepreneur who is currently worth a whopping US $12-billion. He made his fortune with his first dot-com company, Zip2, and then his online banking business, PayPal. Nowadays, the Silicon Valley tycoon is focused on …
Dealers have more customer information available to them than ever before. How they choose to use it can make the difference between growing their businesses and being left behind. Here are four ways you can use data to get to …
Maserati is driving full speed ahead attempting to snag a larger share of the luxury car market in Canada. Established last year, Maserati Canada Inc. is a direct subsidiary of its parent company in Italy created to build a bond …
Lisbeth Karpinski takes her role at Burlington Hyundai very seriously. Like many dealership comptrollers, it’s her job to ensure the store and its employees are compliant with legislative, safety and other regulations. She needs to keep careful records to be …
When Francine Floreani takes on a challenge, she doesn’t do things by halves. Two years after she and her husband Kent purchased a Honda dealership in Sault Ste. Marie, Ont., she became its dealer principal and general manager. It’s no …
As I take in what’s happening around the auto auctions these days and marvel at all the technology we have at our disposal, I often think back to simpler times before the industry became so high tech. The business is …
After working in a Toyota dealership for two years and selling over a million dollars worth of vehicles while dealing with “clunky” CRM and DMS systems, Zach Klempf knew there had to be a better way, for both dealer management …
Consumers think they know how much their used vehicles are worth. They’ve spent hours researching their make and model online to come up with what they think is a fair appraisal. What’s not always factored into the appraisal is mileage, …
There was a lot to see at the 2016 Canadian International AutoShow, Canada’s largest expo of cars, trucks, concepts, classics and other vehicles. More than 1,000 vehicles were on display at the Metro Convention Centre in Toronto, Ont. from Feb.12-21. …
WELL-TRAINED TECHNICIANS ARE THE BACKBONE OF A SUCCESSFUL FIXED OPS DEPARTMENT Not a day goes by that Philip Poon doesn’t prioritize training for his fixed operations staff. From conducting five-minute one-on-ones, to weekly 15-minute team meetings, to grabbing a celebratory …
