Science road trip
DEALERS AND F&I MANAGERS WENT BACK TO SCHOOL IN OCTOBER TO LEARN EVERYTHING THEY ALWAYS WANTED TO KNOW ABOUT CORROSION — BUT WERE TOO AFRAID TO ASK IN OCTOBER, two waves of dealership personnel made the pilgrimage to the tiny …
Category: Features
Hidden Gems
ENSURE YOUR CERTIFIED PRE-OWNED VEHICLES GET THE STAR TREATMENT THEY DESERVE It’s been a great year for certified pre-owned (CPO) sales for many dealerships. OEMs are also reporting steady increases in CPO sales. In a conference call, AutoCanada’s President and …
Spruce up your online store
BEST PRACTICES FOR DEALERSHIP WEBSITE DESIGN SEEM TO CHANGE IN THE BLINK OF AN EYE. CANADIAN AUTO DEALER OFFERS UP TIPS ON WHAT SOME OF THE EXPERTS HAVE TO SAY ABOUT DESIGN AND FUNCTIONALITY — AT LEAST TODAY. Auto dealers …
Reach for the top
PERFORMANCE GROUPS CAN HELP DEALERS IMPROVE THEIR OPERATIONS. HERE’S HOW TO GET THE MOST OUT OF THEM. Dealers are always looking to learn about the ways they can improve their business. New technologies and forums have made it easier for …
Merchant services management
MERCHANT BROKER TACKLES PAYMENT PROCESSING PAIN PAYMENT PROCESSING or merchant services is crucial to a dealership’s daily operations, yet it can cause a huge headache to manage. But Merchant Broker said it can take away some of that stress. “We …
The swinging 60s
THE 1960S WERE A TRANSITIONAL TIME FOR THE AUTO INDUSTRY. WE TAKE A LOOK AT THE CHANGES THAT HAPPENED ON THE RETAIL FRONT The 1950s had been a battlefield in the auto industry, as recession-weary carmakers dumped vehicles onto their …
2015 Mid year report card
THE MARKET IS GROWING AT A RECORD PACE — BUT NOT ALL AUTOMAKERS ARE DOING WELL In a near parallel of last year, new-vehicle sales in Canada at mid-year 2015 are 2.9 per cent ahead of where they were a …
When chat becomes conversation
DMT DEVELOPMENT SYSTEMS GROUP INC. HAS ROLLED OUT A NEW SYSTEM THAT TAKES CONVENTIONAL ONLINE CHAT TO THE NEXT LEVEL When Glen Demetrioff mystery shopped U.S. dealers through their chat functions, he wasn’t too impressed with the online customer experience. …
The great divide
THE SALES AND THE SERVICE DEPARTMENTS ARE TWO CRITICAL BUSINESS UNITS WITHIN THE DEALERSHIP, YET THEY OFTEN BUTT HEADS In most Canadian dealerships, the sales department is focused exclusively on its own performance. The same is true on the service …
Developing a learning culture
ADAPTING TO CHANGE AND COACHING THE CUSTOMER CAN HELP BUILD CREDIBILITY AT THE DEALERSHIP There are two major sides to what can be referred to as a learning culture. There is the aspect of always learning ourselves, and there is …
The fabulous fifties
IN THE FIFTH PART OF OUR HISTORICAL SERIES, WE EXAMINE THE 1950S, WHICH WERE FAR FROM FABULOUS FOR DEALERS AND MANUFACTURERS Canada had been battle-toughened in the Second World War, and when those soldiers came home to civilian life, …
Metal matters
LIGHT AND STRONG, YOU CAN EXPECT MORE ALUMINUM VEHICLES TO JOIN THE POPULAR FORD F-150. BUT ARE BODY SHOPS READY TO REPAIR THEM? When Ford introduced its 2015 Ford F-150 featuring lightweight aluminum alloy it caused quite a stir in …
