THE 1960S WERE A TRANSITIONAL TIME FOR THE AUTO INDUSTRY. WE TAKE A LOOK AT THE CHANGES THAT HAPPENED ON THE RETAIL FRONT The 1950s had been a battlefield in the auto industry, as recession-weary carmakers dumped vehicles onto their …
THE MARKET IS GROWING AT A RECORD PACE — BUT NOT ALL AUTOMAKERS ARE DOING WELL In a near parallel of last year, new-vehicle sales in Canada at mid-year 2015 are 2.9 per cent ahead of where they were a …
DMT DEVELOPMENT SYSTEMS GROUP INC. HAS ROLLED OUT A NEW SYSTEM THAT TAKES CONVENTIONAL ONLINE CHAT TO THE NEXT LEVEL When Glen Demetrioff mystery shopped U.S. dealers through their chat functions, he wasn’t too impressed with the online customer experience. …
THE SALES AND THE SERVICE DEPARTMENTS ARE TWO CRITICAL BUSINESS UNITS WITHIN THE DEALERSHIP, YET THEY OFTEN BUTT HEADS In most Canadian dealerships, the sales department is focused exclusively on its own performance. The same is true on the service …
ADAPTING TO CHANGE AND COACHING THE CUSTOMER CAN HELP BUILD CREDIBILITY AT THE DEALERSHIP There are two major sides to what can be referred to as a learning culture. There is the aspect of always learning ourselves, and there is …
IN THE FIFTH PART OF OUR HISTORICAL SERIES, WE EXAMINE THE 1950S, WHICH WERE FAR FROM FABULOUS FOR DEALERS AND MANUFACTURERS Canada had been battle-toughened in the Second World War, and when those soldiers came home to civilian life, …
LIGHT AND STRONG, YOU CAN EXPECT MORE ALUMINUM VEHICLES TO JOIN THE POPULAR FORD F-150. BUT ARE BODY SHOPS READY TO REPAIR THEM? When Ford introduced its 2015 Ford F-150 featuring lightweight aluminum alloy it caused quite a stir in …
IT’S CASL’S ONE YEAR ANNIVERSARY, AND CANADIAN BUSINESSES ARE ALREADY BEING HIT WITH HEFTY FINES. IS YOUR DEALERSHIP CASL COMPLIANT? It’s been almost a year since the federal government introduced onerous regulations to reduce unwanted spam. Usually referred to as …
IN THE FOURTH PART OF OUR HISTORICAL SERIES ON THE DEVELOPMENT OF CANADA’S AUTOMOTIVE RETAIL INDUSTRY, WE LOOK AT THE WAR YEARS OF THE 1940S The Great Depression of the 1930s had created some of the worst times many people …
MORE TOOLS AND SERVICES ARE EMERGING TO HELP SERVICE DEPARTMENTS STEP UP THEIR GAME AND PROVIDE A BETTER CUSTOMER EXPERIENCE Todays’ vehicle shoppers are smarter and better informed than they’ve ever been in the history of the retail vehicle industry, …
WHEN IT COMES TO ONLINE LEAD MANAGEMENT, SPEED AND QUALITY RULE THE DAY When car shoppers submit an online inquiry, they expect to get a satisfactory answer within a short period of time. That means that salespeople at dealerships need …
SERTI’S SOFTWARE AS A SERVICE OFFERING FOR DEALERS Following a successful pilot-testing program held in April, SERTI is deploying its Software as a Service solution across the country. Becoming the preferred solution for Canadian dealerships, the Software as a Service …
