IN THE FIFTH PART OF OUR HISTORICAL SERIES, WE EXAMINE THE 1950S, WHICH WERE FAR FROM FABULOUS FOR DEALERS AND MANUFACTURERS Canada had been battle-toughened in the Second World War, and when those soldiers came home to civilian life, …
LIGHT AND STRONG, YOU CAN EXPECT MORE ALUMINUM VEHICLES TO JOIN THE POPULAR FORD F-150. BUT ARE BODY SHOPS READY TO REPAIR THEM? When Ford introduced its 2015 Ford F-150 featuring lightweight aluminum alloy it caused quite a stir in …
IT’S CASL’S ONE YEAR ANNIVERSARY, AND CANADIAN BUSINESSES ARE ALREADY BEING HIT WITH HEFTY FINES. IS YOUR DEALERSHIP CASL COMPLIANT? It’s been almost a year since the federal government introduced onerous regulations to reduce unwanted spam. Usually referred to as …
IN THE FOURTH PART OF OUR HISTORICAL SERIES ON THE DEVELOPMENT OF CANADA’S AUTOMOTIVE RETAIL INDUSTRY, WE LOOK AT THE WAR YEARS OF THE 1940S The Great Depression of the 1930s had created some of the worst times many people …
MORE TOOLS AND SERVICES ARE EMERGING TO HELP SERVICE DEPARTMENTS STEP UP THEIR GAME AND PROVIDE A BETTER CUSTOMER EXPERIENCE Todays’ vehicle shoppers are smarter and better informed than they’ve ever been in the history of the retail vehicle industry, …
WHEN IT COMES TO ONLINE LEAD MANAGEMENT, SPEED AND QUALITY RULE THE DAY When car shoppers submit an online inquiry, they expect to get a satisfactory answer within a short period of time. That means that salespeople at dealerships need …
SERTI’S SOFTWARE AS A SERVICE OFFERING FOR DEALERS Following a successful pilot-testing program held in April, SERTI is deploying its Software as a Service solution across the country. Becoming the preferred solution for Canadian dealerships, the Software as a Service …
When it comes to dealership software systems, be wary of slick promises of a comprehensive “out of the box” solution that solves all of your problems. It’s not quite that easy ANYONE WHO IMPLEMENTS a Dealer Management System (DMS) sets …
A new approach is needed to sell to millennials. They are better informed, have different needs, and are a target group worth understanding. ARE MILLENNIALS STAYING AWAY from car ownership? Yes and no. A J.D. Power and Associates study says …
New services make tire storage a smarter option for some dealers — and customers love it FOR MANY CONSUMERS, having their dealership store their tires is an added bonus, not a huge cost. For some, it’s as simple as not …
Speaking to a jam-packed sold out room, CADA Chairman Steve Chipman kicked off the 3rd annual CADA Summit at the Hyatt Regency in Toronto, Ont. “It is my distinct pleasure to welcome you to the 2015 CADA Summit,” says Chipman. …
How to recruit — and retain — a workforce that is ready for the new wave of automotive retailing To better sell to millennials, dealerships will need to recruit and retain some of their own. But there are some things …
