In the first of a new historical series, Canadian auto dealer looks at some of the significant (and perhaps oft forgotten) milestones that helped form our nation’s auto industry into what it has become today Canada’s first automobile, and possibly …
At his going away party, Bill Tanner feels that maybe now was the right time to let his sons take over. After all it’s not the same business it once was… Lori, my wife, has earned this trip in a …
Whether on their own or working together, dealers are helping to change lives for the better Nav Bhatia’s positive approach to building business and his multicultural, no-barriers philosophy was in the spotlight recently during TEDxToronto. TEDx talks are independently organized …
In today’s ultra competitive marketplace, dealer buying groups are leveraging purchasing power and providing a whole range of quality products, services and rewards for their members It’s human nature to get the best value out of something. When consumers walk …
Effective data mining can help you sell more new cars, find quality used ones and drive both customer retention and CSI You’re a dealer. You’re witnessing more change in the way you do business today than at any time in …
Honda Canada chief discusses quality, the changing retail environment and the importance of the driving experience Canadian auto dealer traveled to Honda Canada’s headquarters in Markham, Ont. for a one-on-one interview with the President and CEO, Jerry Chenkin. Here’s part …
Honda Downtown’s new location was conceived to meet and exceed the unique requirements of an urban customer base You probably wouldn’t think this was a 35,000 sq. ft. facility from the outside but appearances can be deceiving. Located at 47 …
If you took a truck or SUV from your inventory, added a lift kit, some large wheels and tires, custom graphics, a chrome roll bar and maybe a winch, do you think it would draw attention to your dealership? What …
It’s a topic that’s rarely far from the headlines in auto retailing these days. But if you’re a dealer that’s thinking about the future, the best way to approach succession planning might seem a bit like navigating a minefield. Making …
I began my career in the automotive industry working as a Marketing & Internet Director for a Ford dealership in Alberta. I had no previous experience within the automotive space and so I was arguably able to bring a …
Holding a sprig of mistletoe, I thrust it above Lori’s head in the kitchen archway. She looks up, giggling with the same charm that hooked me decades ago. I kiss her and she wraps her arms around my neck. “Get …
Beginning with a Nissan store, Mark Falkenberg’s group has strategically and profitably expanded its footprint It’s a busy Tuesday at Willowdale Nissan. Customers are perusing the showroom, the service bays are full and Mark Falkenberg is sitting in his office, …
