A shortage of young, qualified people is a major issue affecting the auto business today. Yet, if dealers can throw support behind school and college training programs, the future can Today, it can be argued that our industry faces more …
Today, more franchised dealers are looking at the used car market and armed with new strategies and tools, the opportunities to boost business have arguably never been better For franchised dealers, volatility in the new vehicle market over the last …
A high-tech Florida-based firm enables dealers to form successful Internet relationships with their customers via a time-honored form of communication — talking As human beings, we are by nature social creatures. We like to engage with one another, take part …
Succession planning is often seen as the elephant in the room. But it shouldn’t be. We talk to different second generation dealers about the process, asking them how it went and what life is like on the other side One …
With the growth in non traditional lending, online pre-approvals and products such as tire and wheel protection, the F&I business is changing fast We’ve all been hearing about how the concept of auto retailing is changing. Consumers are reaching out …
How a novel retail sales process is having a big impact in dealer showrooms Make no mistake, selling cars is a tough business. Furthermore, with more competition than ever and consumers armed with greater knowledge, it is increasingly important for …
Why advancing vehicle technology represents an opportunity for dealers to really grow their service business Since the 1970s, the pace of vehicle technology has evolved rapidly. Driven by the need to bolster fuel economy, reduce emissions and deliver safer passenger …
HOW RECOGNITION FROM OEMS HELPS DRIVE DEALER PERFORMANCE AND REPUTATION When we work hard, receiving acknowledgement for the tasks we’ve done is often very satisfying. Not only that but getting that recognition from others can also serve to promote our …
SERVING THE COMMUNITY TAKES ON A DIFFERENT MEANING AT BUDDS’ BMW Sometimes there is a pivotal moment, an event that forever changes your life. For Patrick Fletch, director of service at Budds’ BMW in Oakville, Ont. that moment came when …
In an interview with Canadian auto dealer, TD Auto Finance’s new president and chief executive officer, Paul Clark talked about his background in the industry and TD’s new strategy in the auto financing sector, specifically as it relates to dealers. …
CANADIAN AUTO DEALER TALKS WITH WOMEN WHO HAVE TRULY MADE THEIR MARK ON THE AUTOMOTIVE RETAILING LANDSCAPE In the car business it’s often very easy for us to say he did this or he did that. The perception is, that …
A DIFFERENT APPROACH TO CUSTOMER SERVICE Arriving at Lexus On The Park, you get the distinct impression this isn’t your typical luxury car dealership. Giant wings project out from atop the hill, floor to ceiling glass structures in which the …
