Above and beyond
In the first of a multi-part series, Canadian auto dealer takes a look at some retailing facilities across the country that are raising the bar when it comes to providing a remarkable customer experience. We’ve heard a lot of talk …
Category: Features
Keeping tabs on the pulse of your dealership
New software tools evolve to handle the complexity of managing dealerships Dealership management software (DMS) programs are well-known tools to help streamline operations and boost sales. Yet choosing the best system for your needs is no easy task. The systems …
Attack the aftermarket
The aftermarket is killing you. What can you do to fight back? It’s a hot topic of contention, dealers versus aftermarket vendors and independent repair shops. The general perception among the public is that taking your car to an independent …
Consumer Reports reveals top picks for 2012
The latest issue of Consumer Reports is now out, and with it comes the magazine’s top selections for the best cars of 2012, in 10 different categories. According to Consumer Reports, in order to make it into the Top Picks, …
A team game
Training means success for dealerships like the OpenRoad Auto Group In automotive retailing, the fast pace of new technologies, concepts and strategies means there’s never a dull moment. It also requires dealers to be on their toes to stay ahead …
Brimming with confidence
Superior customer service and dynamic leadership helps Brimell Toyota stand out in a crowded neighbourhood The last thing dealer principal Mark Bozian wants to see is an unhappy customer storm out of his dealership. “One customer lost is one too …
Easy mistakes to avoid in your 2012 marketing
Expert digital marketer Paul Potratz offers simple tips on where you can get more bang for your buck Remember the days when you would place your newspaper ads for the weekend and run a high-frequency radio campaign on the top …
Young guns a blazin’
The next generation of leaders in Canada’s automotive retail sector are taking their place. We introduce you to four reasons our industry has a bright future. In our industry, the perceived lack of young blood coming through the ranks to …
Technology leaders share insights on 2012
Top technology CEOs debate social media, mobile marketing and the changing Gen Y car buyers at a digital marketing summit The leaders of the top technology firms that serve dealers took the stage at the Driving Sales Executive Summit and …
Golden anniversary for Canadian Black Book
William Ward Publishing’s little black book became the #1 trusted source for used car values in Canada, and now 50 years later, the auto and finance industries still rely on the service Kathy Ward smiles as she discusses how her …
EV renaissance opens doors for new automakers
For at least the last half-century, the auto industry has effectively been a closed shop in terms of opportunity for new automakers, particularly on these shores. The industry was so vertically integrated, not to mention so capital intensive, that it …
All charged up and raring to go
Latest vehicles on display at the EV 2011 Electric Vehicles Conference and Trade show More than a dozen of the latest generation electric vehicles available in the Canadian market were on display at the EV 2011 Electric Vehicles Conference and …
