Dealers have moved beyond simple template-driven websites to integrate a host of new tools Even a decade ago, few dealers really paid enough attention to their online presence. It was simply another way to advertise their services, often via a …
The best salespeople always find the right vehicle for their customers Far from pushing options that customers might want, good upselling can go a long way to fostering long-term relationships and securing repeat business. In automotive retailing, as with most …
Former GM dealer Frank Lauria emerges triumphant as Hyundai superstar Dealer principal Frank Lauria is proud to tell the story of his “overnight” success. When he lost his Port Hope GM franchise in 2009, this entrepreneur immediately converted his facility …
New CRM technologies enable dealers to look after their customers like never before, as well as helping them grow their business. Dealers work hard to earn customers. Yet once they have them, the challenge remains how to hold onto them. …
Buying and selling a used car is not the gamble it once was For dealers, buying the right used car can result in a tidy profit and a happy customer. Buying the wrong one can result not only in losing …
The overall market is up but some brands are doing better than others With 2012 half down, as of this writing, it’s proving to be a very good year indeed. While sales are not quite on record pace, they’re not …
Investing in collision and body repair can reap big rewards over the longer term “You have to be willing to make the commitment,” says Jim Donaldson, manager at Heffner Collision in Kitchener, Ont. “The business today is very competitive. If …
With advanced tools and unrivaled access, online auctions are dramatically changing the way dealers are buying and selling used vehicles In automotive retailing, much like any business, dealers are often looking ways to save time and money. And when it …
Tracking electronic leads is one of the most misunderstood aspects of dealer operations. With the range of solutions and opportunities available today, they can also become one of the most profitable. Integration. As the automotive industry advances, it’s a subject …
Canadian auto dealer takes a look at this facility that incorporates no fewer than four separate automotive retailers and ranks as one of the most unique facilities of its type in Canada. Trying to improve upon something that already exists …
Pricing for Smart’s latest vehicle, the third generation electric drive EV, based on the fourtwo has now been officially announced. The electric drive Coupe will sport a MSRP of $26,990 in Canada, while the Cabriolet version will list at $29,990. …
Pick the right vehicle, find a nice route, and help your customer relax. Some free test drive tips from test drive pros. With more customers doing their tire kicking online, by the time someone takes the wheel of a vehicle …
