HOW DEALERS CAN FIND WAYS TO SUCCESSFULLY CONNECT WITH THE NEXT GENERATION OF CAR BUYERS At this year’s CADA Summit, Ramesh Swamy, of Deloitte’s National and Retail Distribution Leadership Team talked about establishing relevant dialogue for the next generation of …
MORE DEALERS ARE GREENING UP THEIR STORES, BUT WHAT ARE THE REAL BENEFITS? CANADIAN AUTO DEALER INVESTIGATES. It’s popular with customers, it’s good for the environment but is investing to green your dealership good for your dealership’s bottom line? “On …
PORTABLE STRUCTURES SPRING UP AT DEALERSHIPS Just south of calgary, in Aldersyde, Alta. at the headquarters of Sprung Instant Structures Inc. there’s a made-in-Canada success story that showcases a remarkably innovative building technology. The company’s patented tension membrane system enables …
F&I PIONEER INDUSTRIAL ALLIANCE-SAL CELEBRATES 50 YEARS IN BUSINESS Fifty years is a long time by any standards and Industrial Alliance-SAL is understandably proud in achieving this significant milestone. The company, founded in 1963, pioneered the concept of the business …
DESPITE TOUGH AFTERMARKET COMPETITION AND LINGERING STIGMAS, THERE IS STILL A LOT DEALERS CAN DO TO DEVELOP SUCCESSFUL SERVICE RETENTION STRATEGIES We often hear stories about how people are reluctant to take their cars to their dealership for service. For …
DEALERS SATISFACTION WITH LENDERS IS AT AN ALL TIME HIGH Recently, J.D. Power & Associates released the findings of its 2013 Canadian Dealer Finance Satisfaction Study. The survey found that across the board, dealer satisfaction with the services lenders provide …
THE MARKET CONTINUES TO GROW BUT THE GAINS ARE FAR FROM EQUALLY DISTRIBUTED With half of 2013 behind us, new-vehicle sales in Canada are up by 2.2 per cent from the same six months in 2012 and they’re at the …
IT WOULD BE FAIR TO SAY THAT H.J.PFAFF AUDI IN NEWMARKET, ISN’T SO MUCH A DEALERSHIP, AS IT IS A DESTINATION. PEOPLE LOVE BEING HERE. “We’ve seen our sales and service increase significantly, since moving to this location,” says general …
INNOVATIVE NEW PRODUCT PROVIDES FAST, EFFECTIVE DATA ACCESS ANY TIME, ANYWHERE In celebrating 25 YEARS of its SERTI Dealer System (SDS) DMS for automotive and heavy truck dealers, SERTI Information Solutions has launched a new product: StatsOnline. This new program …
ATTRACTING CUSTOMERS ONLINE — AND THEN KEEPING THEM — IS A DUAL CHALLENGE. BUT EVOLVING TECHNOLOGIES AND METHODS, ALONG WITH A BIT OF GOOD OLD COMMON SENSE, CAN MAKE A REAL DIFFERENCE. Sitting across from Alan Bird, president and CEO …
FOURTH ANNUAL AUTOMOTIVE BOOT CAMP STRIKES A CHORD In talking with dealers and their staff at this year’s Automotive Boot Camp (May 14-16), the general consensus was that this has become a must-attend event. Brandon Burling of Desert Sun Auto …
BOB MYERS INCORPORATED A LOT OF ADVANCED IDEAS WHEN HE FIRST OPENED HIS STORE. THIS IS ONE DEALERSHIP THAT HAS STOOD THE TEST OF TIME. There’s no question that Bob Myers Chevrolet is an imposing place. Located on Bayly Street …
