DANNY “THE COUNT,” KOKER HAS TURNED HIS PASSION FOR DETROIT IRON INTO A VERY SUCCESSFUL CAREER Celebrity: Danny “The Count” Koker Profession: Entrepreneur and Host, Counting Cars on The History Channel Vehicle: 58 cars including a 1932 Ford Roadster, a …
BUT AUTOMAKERS WILL GET SOME HELP IN THE FORM OF MORE STRINGENT GASOLINE STANDARDS A constant the auto industry has needed to deal with since the 1970s is ever-more-stringent emissions-control regulations. With all the emphasis on fuel economy over the …
QUESTIONS DEALERS SHOULD BE ASKING WHEN IT COMES TO PLANNING AND SECURING THEIR OWN FUTURE It has been said many times that the windshield is 100 times larger than the rearview mirror for a reason. The driver is supposed to …
YOU NEED TO MASTER YOUR PHONE SKILLS TO PROVIDE SUPERIOR CUSTOMER SERVICE You interact with your customers every day in many ways to review and resolve their concerns, whether it’s via a personal meeting or using email, text or even …
WAITING IN A PLEASANT ENVIRONMENT CAN ENHANCE CUSTOMERS’ EXPERIENCES AND ENCOURAGE THEM TO SPEND MORE In this column, we hope to bring up facility-centric ideas that are generally off the radar and can have a positive return on investment, customer …
OUR COLUMNIST’S ASSOCIATION HAS ADOPTED A NEW TITLE — THE GLOBAL AUTOMAKERS OF CANADA Earlier this spring, our association announced a name change from the Association of International Automobile Manufacturers of Canada, abbreviated as AIAMC, to the Global Automakers of …
VALUE AND NOT JUST PRICE CAN BE A MUCH BETTER PROPOSITION WHEN IT COMES TO SELLING USED VEHICLES Depending on who you talk to, the term certified pre-owned conjures up many different associations, definitions and reactions. To a consumer the …
DRIVINGSALES’ RON HENSON SAYS THAT ASSESSING YOUR OWN PROCESS IS CRITICAL WHEN IT COMES TO ESTABLISHING AN EFFECTIVE INTERNET LEAD MANAGEMENT STRATEGY A Google search of the term “Automotive Internet Lead Management” returns 27,000,200 results in .32 seconds. Suffice it …
AS TECHNOLOGY ADVANCES, IS THERE A RISK OF THE IN-STORE EXPERIENCE NOT LIVING UP TO CONSUMER EXPECTATIONS FOSTERED ONLINE? In a number of articles over the past year, I have addressed the rapidly changing purchase funnel and what this means …
ACTOR PATRICK DEMPSEY RACES MAZDAS AND DRIVES MERCEDES. He plays heartthrob neurosurgeon Dr. Derek Shepherd on ABC’s hit medical drama, Grey’s Anatomy. Better known as “McDreamy,” actor Patrick Dempsey has also starred in Transformers: Dark of the Moon, Sweet Home …
ALTHOUGH SOME ASPECTS IN OUR INDUSTRY HAVE ADVANCED, OTHERS HAVE HARDLY CHANGED. An old hero of mine, Sir Winston Churchill; once said and I quote: “the further backward you can look, the further forward you are likely to see.” So …
MAINTAINING 24/7 CONNECTIVITY IS NOW AN EXPECTED FUNCTION OF AN AUTOMOBILE. With auto sales rebounding strongly last year and holding up well in 2013, we might be forgiven for thinking it’s back to business as usual, now that we’ve weathered …
