Tools and technology are advancing at a rapid rate I didn’t really think about it at the time, but my last article was somewhat like a preview of this year’s National Automobile Dealers Association (NADA) Convention and Expo in San …
So it’s important that you are perceived to be honest with your staff Trying to quantify how much money it costs your business when the staff feel like they are being cheated is hard to calculate and even tougher to …
Some Trends Worth Watching The previous article in this space attempted to provide some insight into the year ahead in the Canadian wholesale marketplace, with commentary from ALG, Foss National Leasing and Go Auto officials. Each one offered a unique …
Royal Ford builds a social media hub for its community If you can’t figure out all the ins and outs of social media yourself – just recruit someone younger to show you the way. Royal Ford dealer principal Terry Ortynsky, …
But we won’t be left blowin’ in the wind It seems that you can’t pick up a newspaper, watch the news or check out your favourite all-news website these days without reading about the first of the baby boomers turning …
Another challenge for manufacturers and dealers to overcome Cognitive dissonance arises when we attempt to hold two conflicting thoughts in our mind at the same time. A classic example of cognitive dissonance is the guy who works out at the …
Setting the bar and how to get there We know that 2010 has been a tough year for many service managers, but we’re somewhat concerned to find service departments that either forecasted a zero-percent increase for 2011 or worse, decided …
Stakeholders’ perspectives on the year ahead At the end of 2010, the used vehicle market was on a bit of a rebound following a lackluster start to the year. According to the ADESA Canada Used Vehicle Price Index, used vehicle …
Make meetings at NADA give dealers a look into their future With NADA taking place in San Francisco in early February, I have been doing some thinking about what might be the topics discussed in the various make meetings. Depending …
And a time of change and opportunity A new year is often viewed as a new beginning for many: a fresh start; out with the old and in with the new. For me, the New Year is a fresh start …
Strip the technology away and it’s all about people Meet Ontario dealer Ernie Dean, of Ernie Dean Chevrolet Buick GMC in Alliston, who is mixing his social media efforts with his community service to raise awareness and money for a …
At a time when vehicle sales are less than robust, dealers with vision are looking beyond just their core operations to optimize opportunities in the wider area of fixed operations. Some elements, like the quick lube facility add directly to …
