Focus on fixed: Jim Bell

Repeat repairs

Repeat repairs

December 29, 2014 at 5:39 pm Comments are Disabled

In his latest installment on ‘six ways to lose money’ in service operations, Jim Bell takes a look at one that can have arguably the biggest impact: policy Policy is work we perform and it doesn’t pay. Some people call it comebacks, or repeat repairs. In the service department, we tend […]

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Sundry shortfall

Sundry shortfall

November 4, 2014 at 7:52 pm Comments are Disabled

Protecting the environment has become a major issue over the last several years and so have the related fines for not complying. Recovering the cost of shop supplies from a customer is an interesting subject that appears to have a huge variance across different stores. It’s also one of those […]

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The human factor

The human factor

September 2, 2014 at 5:15 pm Comments are Disabled

CONTINUING HIS LOOK AT SIX KPIS THAT CAN AFFECT THE BOTTOM LINE IN SERVICE OPERATIONS, JIM BELL FOCUSES ON PERSONNEL EXPENSES. In our first installment for this series, we mentioned that personnel expense should not be more than 50 per cent of gross profit. Having said that (and with a […]

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Measuring service

Measuring service

June 25, 2014 at 5:35 pm Comments are Disabled

PARTS TO LABOUR RATIOS Many of us remember when the value of the parts on a work order often exceeded the labour dollars. That was in the days not so long ago when you installed rebuilt engines, transmissions and other high-dollar components — all in huge quantities. But vehicle quality […]

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Bad ratios, big losses

Bad ratios, big losses

June 18, 2014 at 6:23 pm Comments are Disabled

IN HIS ONGOING SERIES ABOUT SIX KPIS THAT CAN COST SERVICE DEPARTMENTS BIG MONEY, JIM BELL TAKES A LOOK AT GROSS PROFIT ON CUSTOMER PAID LABOUR RATIOS Last issue, we introduced this series on the six KPI indicators for losing money in the service department. To recap from last month, […]

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Six KPI numbers to consider if you  want a good bottom line

Six KPI numbers to consider if you want a good bottom line

April 30, 2014 at 7:06 pm Comments are Disabled

IN THE FIRST OF A SPECIAL SERIES, JIM BELL LOOKS AT KEY PERFORMANCE INDICATORS THAT CAN MAKE OR BREAK YOUR SERVICE DEPARTMENT WHEN IT COMES TO PROFITABILITY Today, more than any time in the history of the automotive industry, it is important to have a service manager who understands the […]

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Atithi Devo Bhava

Atithi Devo Bhava

March 20, 2014 at 11:30 pm Comments are Disabled

JIM BELL SAYS THAT WE COULD LEARN A LOT ABOUT SERVICE PRACTICES BY WHAT’S HAPPENING IN ONE OF THE WORLD’S FASTEST DEVELOPING AUTOMOTIVE MARKETS — INDIA Around five years ago we wrote an article on the automotive industry in India and had meetings with the Indian Automotive Dealers Association in […]

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Our changing service industry

Our changing service industry

January 14, 2014 at 6:52 pm Comments are Disabled

ALTHOUGH MANY STORES NOW HAVE FEWER SERVICE CUSTOMERS, THERE ARE STILL SMART WAYS TO BOOST THE BOTTOM LINE For certain, vehicles still break down and have to be repaired, but not as often as they used to. According to J.D. Power’s’ most recent vehicle dependability study, which was based on […]

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