SIMPLE TIPS TO TURN PROBLEMS INTO PROFITS In this new regular feature, we introduce you to a remarkable customer service specialist who will teach you how to masterfully handle difficult customer disputes that arise in your dealership. One customer complaint …
Many young people prefer mobile phones to mobile transportation While in Ottawa at the end of May as part of an event showcasing vehicle propulsion and safety vehicle technologies of the present and near future, it was impressed upon me …
Which fuel-efficient technology is best depends on the customer With gas prices hovering in the upper echelons of their traditional price range, and enough volatility in the market to make consumers nervous about future price spikes, fuel-efficiency is top-of-mind for …
You need to merge your print and digital marketing together As we dive deeper and deeper into digital marketing, many dealers make the mistake of turning completely away from traditional marketing, as if one is in opposition to the other. …
Meet award-winning musician Boyd MacNeil Boyd MacNeil is a multi-talented musician who plays the fiddle, mandolin, guitar and banjo. At 31, he’s the youngest of six siblings in the renowned, award-winning Celtic music group, The Barra MacNeils, which is celebrating …
Public ownership of dealerships should be business as usual Over the past few months the topic of Canadian public companies has been the subject of many national and local news articles, conferences and general chatter amongst the finance and professional …
A visit to Cuba reminds us of the lost art of the skilled craftsman Several years ago I had a great experience touring the Morgan Sports Car plant located at Great Malvern in the United Kingdom. The buildings were not …
Tips to soothe a raging customer In this new regular feature, we introduce you to a remarkable customer service specialist who will teach you how to masterfully handle difficult customer disputes that arise in your dealership. It takes patience and …
In our next installment in the Canadian auto dealer and Harris/Decima Research project, we asked Canadians if they are cutting back on spending to compensate for higher gas prices The rising cost of gasoline is a popular topic of conversation …
Tweetiquette tips to win more friends than enemies The majority of what I hear from auto dealers and their employees on the subject of Twitter is: “I don’t get it!” They say, “I don’t understand why Twitter is so valuable. …
Meet UFC star Sean “The Punisher” Pierson “Right now I’m in love with my car. I’m not going to lie. I like it when people see me driving around in a BMW.” Sean “The Punisher” Pierson dumped his career as …
Go with what works, not with what was budgeted Too many dealers are limiting their success online and hampering profitability because they have Internet budgets. Having an “Internet budget” is the result of a short sighted marketing approach that helped …
