Why tracking an average response time on Internet leads doesn’t help you Everybody in the industry knows that we need to respond to our Internet leads right away. This is the age of immediacy! You can go online and find …
The more things change, the more attitudes stay the same I still have my father’s apprenticeship papers dated 1922 which are quite interesting to read. My grandfather had to pay the dealership for his training! My father put my name …
An emphasis on quality learning helps Sym-Tech provide CSI and F&I solutions to more dealers In a competitive marketplace, sometimes dealers struggle when it comes to providing the right F&I solutions and car care products for customers. Since 1971, Sym-Tech …
Dealers must adapt to changes in demographics North America is going through a rightsizing that is based on economic realities. In recent weeks, the U.S. government came woefully close to defaulting on its debt payments. They did not escape a …
New developments keep improving fuel efficiency If you were to assess the future of the automobile on the basis of media coverage alone, you might conclude that the internal combustion (IC) engine is doomed and the future is wholly electric. …
Technology is amazing. But keep your common sense. While I do attempt to address a wide range of topics relevant to the used vehicle market in general, and the remarketing industry specifically, if you had to point to a key …
New vehicle technologies require highly-trained workers One thing that can safely be said about the automotive industry and our society in general is that the rate of change and the impact of change is unprecedented. For evidence of this observation …
Ottawa must be prepared to intervene in economy Despite months of what’s consistently been branded a “recovery” in the wake of the recession of 2008 and 2009, we find ourselves once again in very uncertain waters. As of this writing, …
Digital marketing guru Jared Hamilton shares his insights The Internet has hit the auto industry in a very big way. It touches virtually 90 per cent of all consumers and affects every single profit center within a dealership. There is …
As with other aspects of vehicle design, battery selection is a compromise Just as the engine is the defining element in a conventional vehicle’s powertrain, the battery is at the core of the electric vehicle’s propulsion system. Which is why, …
Some dealers see public auctions as a threat. Do they have a role? The use of auctions by dealers has been a recurring theme in this magazine, and certainly in some of my own articles, which have discussed certain advantages …
Jim Bell’s 5 “must-have” worksheets Our best practices worksheets are a hot item. Here’s a recap of five of them you can download from the Canadian auto dealer website and why you need them. Both James and I started our …
