Chaos in Japan underlies fragility of global supply chain As I write this article, about one month after the 9.0 magnitude earthquake and subsequent tsunami hit the northeastern coast of Japan, the extent to which the Japa- nese, and indeed …
As salaries diminish keeping good staff has become challenging Some dealerships still have a good market share and strong bottom lines, but they appear to be getting fewer in number and there are others that could be running in the …
But social networking was clearly the overriding attraction I have just returned from attending NADA 2011 in San Francisco, which was a better conference than those of the last two years. Surprisingly, a little of the wild, wild, west seems …
We can’t deny progress There are some individuals, myself included at times, who believe that the interior of the modern car more closely resembles the cockpit of a jet airliner than cars such as my mom’s 1978 AMC Concord, in …
The social media beast can’t be easily tamed There was a time, in our not so distant past,(like maybe last week) that automobile dealers exerted a sizable influence over their local media channels. As big advertisers, they had a way …
In the dealer game, the money is real. A few months back I wrote about the possible outcomes arising from the Canadian dealer network rightsizing initiatives that had just been announced. As that downsizing now begins to unfold, activity is …
Tools and technology are advancing at a rapid rate I didn’t really think about it at the time, but my last article was somewhat like a preview of this year’s National Automobile Dealers Association (NADA) Convention and Expo in San …
So it’s important that you are perceived to be honest with your staff Trying to quantify how much money it costs your business when the staff feel like they are being cheated is hard to calculate and even tougher to …
Some Trends Worth Watching The previous article in this space attempted to provide some insight into the year ahead in the Canadian wholesale marketplace, with commentary from ALG, Foss National Leasing and Go Auto officials. Each one offered a unique …
Royal Ford builds a social media hub for its community If you can’t figure out all the ins and outs of social media yourself – just recruit someone younger to show you the way. Royal Ford dealer principal Terry Ortynsky, …
But we won’t be left blowin’ in the wind It seems that you can’t pick up a newspaper, watch the news or check out your favourite all-news website these days without reading about the first of the baby boomers turning …
Another challenge for manufacturers and dealers to overcome Cognitive dissonance arises when we attempt to hold two conflicting thoughts in our mind at the same time. A classic example of cognitive dissonance is the guy who works out at the …
