Fighters like Frank Lauria just rise to the challenge The generation of larger-than-life entrepreneurs who ran dealerships in the “good old days” in Canada might be getting a bit gray, and some might not push as hard as they once …
When we list the attributes of great leadership, the ability to change one’s mind rarely makes it to the top of the list. Decisiveness? For sure. Clarity of vision? Yes, no question. Changing your mind? Not really. But in a …
AUTOMATED TOOLS AND TECHNOLOGIES ARE WONDERFUL. BUT WE ARE IN THE PEOPLE BUSINESS There have been some interesting articles recently about aircraft crashes caused because pilots are relying so heavily on technology to keep the plane in the air. When …
DEALERSHIPS ARE NOT ALL ALIKE AND SHOULD NOT BE MANAGED IN THE SAME WAY Traditionally, management systems used by dealers are organized by departments, reinforcing somewhat of a silo approach. Human resources are also managed by department. Dealer financial statements …
LOCATION-BASED SERVICES HELP TO ENGAGE CUSTOMERS, CREATE LOYALTY AND DRIVE FOOT TRAFFIC Fun and free, these tools are growing rapidly in popularity among individuals and businesses. Overall awareness of location-based services has reached 56 per cent of U.S.-based cell phone …
SURVEY SHOWS SAFETY TECHNOLOGY MIGHT PROVIDE FALSE CONFIDENCE Canadian drivers consider safety a high priority when making new-vehicle purchase decisions, according to a recent study by Canada’s Traffic Injury Research Foundation (TIRF). Those polled — a total of 2,506 Canadian …
SIMPLE TIPS TO TURN PROBLEMS INTO PROFITS In this new regular feature, we introduce you to a remarkable customer service specialist who will teach you how to masterfully handle difficult customer disputes that arise in your dealership. One customer complaint …
After their highly successful Social Media boot camp event in February, the Trillium Automobile Dealers Association (TADA) is organizing a series of Digital Dealer events across Ontario in September. Organizers say there are still spots available for all three Digital …
Controversial Corporate Average Fuel Economy targets that would require automakers to meet a fleet wide average of 54.5 miles per gallon U.S. (4.3 L/100 km); were finalized on Tuesday, August 28. These latest regulations aim to build upon existing mandates, …
Manheim recently named Ryan Stubbs General Sales Manager for operations in Canada. The company says that in his new role, Stubbs will lead Manheim Canada’s field sales teams and strategies, partner with location staff to enhance customer service and develop …
Although the physical aspect of sampling a new car is a hugely important part of the buying process for consumers, Nissan is experimenting with an additional step. Using Microsoft’s Kinect for Windows technology the automaker will provide consumers with a …
BMO Retail Dealer Finance recently appointed Jim Ruff as their new regional sales manager for British Columbia and the Prairie provinces. The company says that as regional sales manager Ruff will be responsible for the teams of Relationship Development Specialists …
