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Every year when I sit down to write this editor’s note about the CADA Summit, I’m tempted to declare it the best one yet. I won’t say that this year. Even though it very likely was. It wasn’t just the …

The more time I spend around automotive retailers, the more convinced I become that they operate one of the most unusual business models in the economy. Most businesses control the products they sell. They determine what those products look like, …

There’s a high-profile story making the rounds across the dealership community about an overly enthusiastic AI chatbot named “Quinn.” You may recall the CBC News headline: “‘I was shocked’: BMW revokes buyback offer, blames rogue chatbot.” A customer contacted BMW …

It was a packed house for CADEX 2025.  In fact, the event has grown so much the organizers are having to find different locations to house the ever-growing dealer and supplier attendees.  “This year’s CADEX event had record attendance,” said …

It’s a busy time in Canada, as it should be. In fact, we need to do more and do it faster, but let me focus a little bit. Recently, Mark Carney’s Liberal government announced a pause on the federal zero-emission …

One challenge dealers have is that most have spent a lifetime inside the auto industry — they drive dealership demo vehicles, and don’t have a current sense of what it’s like for a consumer to shop for or purchase a vehicle, …