Mercedes-Benz Canada will launch a national driver education program to prepare teens for obtaining their licences and becoming safer drivers. The program is the first of its kind offered in Canada, and it will incorporate proprietary best practices from other …
This year’s 2012 CADA Laureate award winner in the retail category, says that if you put your trust in the right people, they will surprise and surpass your expectations. Dealer principal Trevor Boquist only has to point to the sales …
Winnipeg’s Birchwood Kia hosted a fundraiser that netted $6,000 for CancerCareManitoba in honor of Martin Olafson, the dealership’s long-time maintenance man who succumbed to the disease earlier this year. “There were so many things he did that we just never …
Blair Qualey, president and CEO of the New Car Dealers Association of B.C., is pitching the province as an ideal spot for manufacturing. “Due to its location, B.C. is ideally suited to capture more manufacturing and distribution outlets due to …
Generally, auto dealers are a fairly competitive bunch but market share takes a backseat to sharing the wealth when the members of the Motor Dealers Association of Alberta (MDA) come together to support Special Olympics. This past September, the 28th …
Dealers in Western Canada are employing creative use of showroom space to get new vehicles before the public. New vehicles have been popping up in the lobbies of recreation centres while the New Car Dealers Association of B.C. is looking …
Since it originally launched in July, One-Eighty’s Mobile Showroom has proved a welcome tool for dealer sales staff, providing them with essential tools while on the go. The net result allows greater flexibility when conducting business and also speeds up …
There’s an old saying that a satisfied customer is more likely to be a loyal customer. A new Maritz Research study has revealed tangible proof to back that saying, and proves that dealerships that make a committed investment in improving …
Mercedes-Benz Canada Inc. chose Burnaby, B.C. as the location for the world’s first facility dedicated to the production and technological development of hydrogen fuel cell stacks. The 3,300 square metre production facility, which cost $53 million to build, will add …
Customer retention and facial hair We are proud to be the media partner for the Trillium Automobile Dealers Association’s (TADA) Digital Dealer conference series that took place in September in Toronto, London and Ottawa. As part of this role, we …
They come in all shapes and sizes — but you need to treat them all like royalty In this regular feature, a customer service specialist will teach you how to masterfully handle difficult customer disputes that arise in your dealership. …
Despite the Canadian Auto Workers’ union having successfully renegotiated contracts with Detroit’s three automakers, industry analyst Dennis DesRosiers says that Canada’s auto manufacturing sector as well as that in the Northern U.S. are vulnerable to future economic pressures. Speaking at …
