NADA Show 2019
Elevating the customer experience Every year at NADA, the Canadian auto dealer team talks with dozens of suppliers, dealers and industry players to get a sense of what’s new, the trends, and what to expect in the year ahead. This …
News
Canadian vehicle sales down slightly in February
Perhaps, given the time of year, February’s sales figures were a little down on January’s. Nevertheless, overall, the market showed a strong performance, with this year proving to be the fourth best February on record in terms of total deliveries. …
Dale Lacombe named new Executive Vice President of OEM Sales at DMT
Dale Lacombe, a senior executive with extensive experience in sales and leadership, will head the North American sales efforts of DMT Development Systems Group Inc. as the company builds on its success offering sophisticated information management systems to the world’s …
GM launches “Business Elite” program for US dealer fleet customers
General Motors recently announced a new commercial dealer program called Business Elite, which will be offered through 469 dealerships in the U.S. The Business Elite program, targeted at business customers who own one to 100 vehicles, is designed to provide …
Mini SUVs seen as a bright spot in glum European market
At this year’s Geneva Motor Show, the lustre appeared to be somewhat dimmer than in the past, as automakers grapple with an ongoing economic slump, persisting problems relating to manufacturing overcapacity and new vehicle registrations that seem to be in …
Keeping up appearances
TV host Jonathan Scott loves his Ford pickup Celebrity: Jonathan Scott Profession: Contractor and TV Host, “Property Brothers” and “Buying and Selling” Vehicle: 2010 Ford F-150 Jonathan Scott is a licensed contractor who has turned his passion for building homes …
Who can you trust?
Our industry suffers from a perceived lack of trust, yet there are plenty of examples of service departments dealing with customers that seem to reinforce that stereotype rather than break it This past summer I went for a physical checkup …
Digital doesn’t mean different
The advent of online shopping tools hasn’t necessarily changed consumer shopping habits As recently as 10 years ago, many were predicting that the advance of the digital age would have two possible effects on the auto retailing business: first, it …
Preparing an exit strategy solidifies your business
Why having a solid foundation is key when it comes to succession planning It’s that time of year again, when I remind all dealers that its time to review their succession plans, wills, and contingency plans. I know that it …
The right to work – Michigan style
How a growing trend in labour legislation in the U.S. could impact auto manufacturing here at home Unless you have been living under a rock, you have probably heard of Psy’s “Gangnam — style” YouTube video. You may have even …
Managing the debt
Our man in Ottawa illustrates why there is strength in numbers One of the most well-worn arguments against Quebec sovereignty is the challenging debt dynamics that would emerge for the province should it decide one day to separate from Canada. …
How to impress your customers
Customer service tips… let’s shift back to the basics You are the “face and personality” of your dealership; this is especially true if you’re dealing with your customers on the front line. The first personal impression you make on your …
