In the second part of our series on retail innovation, Canadian auto dealer visited the Hyundai Rockar store inside Europe’s largest mall in London, England to experience what some say could well be the future of automotive retail [wzslider exclude=”18329″] …
High-tech solutions make magic happen for Disney customers Disney bills its theme parks as the “Happiest place on earth,” but they can also be among the busiest on the planet, too. And each time the company adds new attractions, whether …
Looking at the service-only centre trend and what it means for your business The Richmond Hill BMW Autohaus is the latest brand to jump on an emerging dealership trend: dealerships that offer maintenance and nothing else. WHAT IS IT? Service-only …
Change is on the horizon for the auto industry There are lots of other folks that have a much better handle on the market than I do, but after being in the auto industry for almost 30 years, one thing …
Follow these handy tips for preparing your facility Electric Vehicles (EVs) are a big part of your future. By some estimates, they will represent 35 per cent or more of new light duty vehicle sales by 2040. Every auto manufacturer …
With new disruptors and players coming into the auto industry, it looks like we are heading towards a revolution — but are we? Revolutions are, by their nature, rare events. True turning points in history, or genuine breaks from the …
Reflecting on changing consumer expectations in the digital era Earlier this fall, I attended the 11th Annual Google ThinkAuto conference in Toronto. Held at Massey Hall, the event had all the makings of a really cool concert, including a last …
How to have conversations with customers about fuel efficiency This statement from The Telegraph, a major U.K. newspaper, caught my attention recently: “Is there a car buyer left in the country who believes the official fuel economy numbers?” It’s a …
Consumer preferences are changing, and our business models must match Over the past few decades, shock waves have hit our beloved industry that drives or promises to drive change. It seems to me that we are, once again, on the …
Automotive technology has come a long way We’ve been hearing a lot lately about disruptive technologies. But the fact is, automotive technology doesn’t change overnight. Even if some new feature such as autonomous capability may seem disruptive when it arrives …
Treat customers with respect, and they will come back Respect is the backbone of customer service. Respecting your customer is really just about treating them the way you would like to be treated. It’s a known fact that before we …
Jaguar Land Rover has come up with a new way to put prospective customers behind the wheel of Jaguar Land Rover vehicles. It’s called the Art of Performance Tour, in which buyers can experience the brands in a fun environment. …
