Having a positive attitude can make a lasting impression on your customers Customers may not remember the colour of the shirt or tie you wore or the exact words you said, but they will remember your attitude. Projecting a positive …
Competition heats up between Ontario and Quebec on climate change I can’t remember what grade I was in at school when I read Hugh MacLennan’s 1945 novel Two Solitudes. Nonetheless, the book made an impression and provided a greater appreciation …
The year is on track for another annual sales record but some automakers are ahead of the pack. As has been the case for the past two years, new-vehicle sales in Canada are running at record levels, up six per …
Dealerships that have strong management, a long-term vision and a succession plan might have a higher worth. It continues to amaze me that many of the dealers I speak with still do not have a reliable succession plan. This holds …
Your new facility should offer top notch services and customer experience I recently walked into one of Toronto’s newest dealerships to get a sense of how automakers and retailers are defining the luxury experience for their customers. It was definitely …
When it comes to digital performance, dealers have plenty of room to improve, according to the Yahoo 2016 Canadian auto study. Three in four of the 1,100 Canadians surveyed said they want a better experience at the dealership, with many …
Dealers got a dose of inspiration at the second Trillium Automobile Dealers Association (TADA) Auto Dealers Innovation Series when they heard from Bruce Croxon, a former “Dragon” from the hit CBC reality TV show Dragons’ Den. Croxon, best known as …
Mercedes-Benz Durham has a new general manager and partner. Neal Bodack, Vice-President of National Sales at Mercedes-Benz Canada, will be joining the Mercedes-Benz Durham dealership after having worked at the carmaker since 1988. Bodack will also become a key member …
Rifco National Auto Finance Corp. announced it has raised $27,000 through its 5th Annual Charity Golf Classic. The proceeds went to the Red Deer Food Bank, the recipient of this year’s fundraising events, said the company. “This has been a …
Vehicle listings with multiple photos on autoTrader have 10 times more engagement than those without, found TRADER Corp. That’s why the company is now offering a 360-degree photo solution that enables car shoppers to see multiple high quality photos of …
Tools of the trade Wheel Washer – Automatic wheel washer The Automatic Wheel Washer by Martin Industries deep cleans chrome and painted wheels. The Automatic Wheel Washer begins the washing cycle for 80-120 seconds, depending on the state of the …
BMW Richmond Hill’s service-only centre is now officially open for business. This 13,000 sq.ft. facility is equipped with 120 parking spots, 12 service technicians, three service advisors, two parts advisors, support staff and management, all designed to service BMW customers …
