Shop talk
The new Globaljig ® Presented by Chief Mobile System offers collision repair shops with the luxury of loading cars quicker.
Category: General
Policaro BMW celebrates grand opening
The Policaro family has opened the doors to its new BMW dealership, located in the 410 Mayfield Auto Mall in Brampton, Ont. This is the seventh dealership for the Policaro family, which has been operating stores since 1979.
The real deal
Genuine customer service is so much more than just solving problems or addressing complaints. At the heart of providing a genuine product and service, we must care first about our obligations and the customer we serve. Dale Carnegie once put …
Build rapport with your OEM
At any given time, our team is involved with nearly a hundred image program projects across Canada. In most cases, we are hired by the OEM and mandated to dealers.
There’s always a cost
Governments being governments, many are tempted by the idea that difficult policy choices can be made with no negative impact on voters and consumers. Politicians whose careers depend on the often-fickle support of electorates are constantly in search of all-gain-no-pain …
Time for a crash course
As consumers, we don’t spend much time thinking about where our vehicle gets repaired after we’ve been in an accident. After all, why should we? Isn’t one collision repair facility the same as the next?
Mixed signals
We’ve been hearing a lot over the past few years about how important digital communication is in the car buying process and how critical it is for dealerships to invest in and develop digital communication, sales and marketing strategies.
DealerSocket supports Fort McMurray relief
DealerSocket has joined forces with its customers to help Canadians impacted by the wildfires that have engulfed Fort McMurray, Alta.
GM Financial Canada turns five
It’s been five years since GM Financial Canada has been servicing GM dealers and their customers across Canada, and Howard Cobham said time has flown by.
Dealers or retailers?
There’s a radio advertisement that plays regularly on a sports radio station during my morning commute urging people to visit their local “Dodge/Chrysler retailer.” The ad caught my eye, or my ear I suppose, because we have been writing a …
Charging into Canada
He’s come a long way from growing up in northern Ontario around Timmins, but San-Diego, Calif.-based Pierre Gagnon still enjoys coming back to his home country to visit family and friends.
