Sales continue to cool in August
For the second month in a row and the third in the past four, August’s new vehicle sales in Canada fell below those for the same month a year ago. It’s the first time since early 2013 that there have …
Category: General
Serpa Automotive Group acquires high volume dealership
Serpa Automotive Group announced it has acquired Agincourt/401 Kennedy Chrysler Dodge Jeep RAM after eyeing the dealership for a long time. The Toronto-based dealership, which was run previously by SF Auto Group’s Mike Stollery and Ryan Finch, will now be …
Technology amenities build service loyalty
Invest in WiFi and other technology amenities in your service lounge, said J.D. Power in its latest study. The 2016 Canadian Customer Service Index Long-Term [CSI-LT] Study, which measures satisfaction and intended loyalty from owners of vehicles four to 12-years-old, …
MDA names 2016 award winners
Perry Itzcovitch of Mercedes-Benz Downtown Calgary and Mike, Luke, and Tim Davis of Davis Auto Group in Lethbridge are the recipients of the 2016 MDA Dealer of Excellence awards. “I was proud and honoured to have been chosen. I have …
Porsche Cars Canada appoints new execs
Porsche Cars Canada Ltd. has made some executive changes. The carmaker announced that Porsche Cars Canada veteran Thomas Illner has been appointed to Director, Sales. Prior to his new role, Illner held positions at the company as Network Development and …
New study reveals biggest buying triggers
Knowing why your customers are buying a vehicle is the best way to capture their attention, said a new white paper from SalesFuel. The sales tools, training and intelligence company recently released auto purchase intent data from 16,000 online U.S. …
Mercedes-Benz Laval names new GM
Long-time Mercedes-Benz Canada employee Denis Bellemare is returning to the dealership world. Bellemare, who is currently Regional Manager, Eastern Region at Mercedes-Benz Canada, is the new General Manager of Mercedes-Benz Laval in Quebec. He was also GM of Mercedes-Benz West …
Seat comfort matters, says J.D. Power
Dealers should play up seats and their features with new car shoppers, according to new research from J.D. Power. The research and ratings firm found seat features and seat quality actually enhance customer loyalty and experience. “Customers are focusing more …
Eaton named VP-IT at Dent Wizard
Gil Eaton has been promoted to Vice-President of Information Technology at Dent Wizard, a provider of Paintless Dent Removal (PDR) technology in Canada and the U.S. In his new position, Eaton will manage all functions of Dent Wizard’s IT systems, …
Digital Air Strike named top Internet marketer
Digital Air Strike has been crowned the no.1 interactive marketing firm in the Phoenix Business Journal for a second year in a row. The Scottsdale, Ariz.-based social media marketing and digital engagement company said it has also been named as …
Ideal Honda celebrates new location
Toyotoshi Group Canada marked the official grand opening of the new home of Ideal Honda in Mississauga, Ont. on Aug. 17, 2016. Located on the northeast corner of Dixie Road and Canada’s busiest highway, the 401, it’s a short distance …
Saunders Subaru sold to Pattison
After 36 years of operation in Victoria, B.C., Saunders Subaru owners Bob and Norma Saunders announced they have sold their dealership to The Jim Pattison Auto Group. It’s the largest Subaru retailer in Canada, and the addition of the Saunders …
