CAA South Central Ontario (CAA SCO) has signed a contract with a sector-leading technology vendor, Quindell, to provide its members and insurance customers with new telematics technology and services. CAA SCO is exploring the use of telematics to provide its …
CarProof, recognized as Canada’s largest and most trusted vehicle history report provider, has received Deloitte’s 2013 Technology Fast 50 and Fast 500 awards, two distinctions that recognize technological innovation, entrepreneurship and rapid growth. This marks the third time in three …
IS IT REALISTIC AND DOES IT HAVE A CHANCE OF HAPPENING? By the time you read this article, you will have no doubt worked out your service department forecast for 2014. Our question is how did you arrive at the …
CELEBRATING 25 YEARS IN BUSINESS, LEADING DMS PROVIDER PBS SYSTEMS GROUP HAS TAKEN A UNIQUE APPROACH TO THE INDUSTRY SINCE DAY ONE Today, it’s hard to imagine there was a time when the business office in the dealership didn’t rely …
DEALER SUCCESSION IS OFTEN VERY DIFFERENT TODAY FROM WHAT IT ONCE WAS Not that long ago, succession in automotive retail meant transferring the ownership of the business to family members. Many dealers in Canada today are second and third generation …
WHEN RESOLVING CUSTOMERS’ CONCERNS CONSIDER THE CONVENIENCE AS PART OF THE SOLUTION There are many components to great customer service, but few can be weighted as heavily as a customer’s time. In the information age, time is the most precious …
CELEBRITY CHEF FABIO VIVIANI LOVES HIS BIG AND POWERFUL MERCEDES-BENZ Celebrity: Fabio Viviani Profession: Celebrity Chef, Author & TV personality Vehicle: 2013 Mercedes-Benz CLS55 AMG Fabio Viviani is a celebrity chef, author, and TV personality. He gained fame on Bravo’s …
EUROPEAN “COLD WAR” HAS THROWN THE TRANSITION TO A NEW REFRIGERANT INTO DISARRAY If you were in the auto business in the 1990s, you probably remember the near chaos that surrounded a change in vehicle air-conditioning refrigerant at that time. …
WHILE CANADA’S ECONOMY HAS PERFORMED WELL, IT’S STILL IMPORTANT TO KEEP THINGS IN PERSPECTIVE It is often claimed — rightly, to an extent — that Canada has fared the past few challenging years much better than other wealthy countries. Job …
WHY INDIFFERENCE TO A NEW CONCEPT OR PROCESS IS OFTEN DUE TO A LACK OF UNDERSTANDING IT This may surprise you but until recently I had never played golf. Some friends convinced me to play and I have to admit …
WHY COMMON STANDARDS FOR LEGISLATION AND REGULATION ARE IN OUR BEST INTERESTS We live in a great country. One that is pretty diverse, as any of you who have had the opportunity to travel across Canada can appreciate. While such …
SOMETIMES, IT’S BENEFICIAL TO LOOK OUTSIDE OF THE AUTOMOTIVE INDUSTRY TO SEE HOW BUSINESSES INVEST IN THEIR FACILITIES TO GAIN A COMPETITIVE ADVANTAGE When office towers in downtown Toronto saw companies leave for the suburbs, both landlords and some innovative …
