WHY OPEN COMMUNICATION IS KEY TO SUCCESSFUL ESTATE AND SUCCESSION PLANNING IN THE CAR BUSINESS It has been said that a little information, when misunderstood, can create big problems. This is never more true than when dealing with the value …
DO THE SEPARATE WORLDS OF SALES AND SERVICE IN THE DEALERSHIP ACTUALLY WORK AGAINST BETTER CUSTOMER RETENTION AND LOYALTY? Over many years of studying consumer behaviour in the auto industry, there are probably five key things I have seen that …
WHILE RISING CONSUMER DEBT IS A CONCERN IN CANADA, THE SITUATION ISN’T NECESSARILY AS GRAVE AS SOME PREDICT Among the issues and threats hanging over the auto industry in particular and the economy in general, few have gotten more attention …
LIKE RODNEY DANGERFIELD, THE SERVICE DRIVE-THROUGH GETS NO RESPECT Yes. The humble service drive-through. It costs far less to build than its rich cousin the showroom, and yet it’s the one that does much of the heavy lifting and gets …
ASSESSING DIFFERENT PAY STRATEGIES FOR DEALERSHIP SALES STAFF In the car business, we are blessed to have both the owner and the salesperson dependent upon gross profit. Until, of course, gross profit for one is not gross profit for the …
Dealertrack Technologies recently announced the appointment of Michael McCarthy to the position of vice-president and general manager, Dealertrack Canada. McCarthy joins Dealertrack from Davis & Henderson (D&H), where he was vice-president for Lending Services and, most recently, Product Commercialization. Prior …
According to a new market report published by Transparency Market Research — Connected Car Market — Global Industry Analysis, Size, Share, Growth, Trends and Forecast — 2013-2019, the global connected car market is expected to reach $131.9 billion U.S. by …
Service shop managers can reduce the risk of employee injury while simultaneously increasing productivity with the new Rotary Lift MW-200 Mobile Wheel Lift. The air-operated MW-200 provides 200 lbs. of capacity at 100 psi, enough to lift a broad range …
In the compact premium crossover segment, Buick’s 2013 Encore has been recognized by Vincentric as a “Consumer Best Value in Canada” in the premium compact crossover segment. This award is a result of Buick’s dedication to providing customers a versatile …
According to a recent survey by Ally Financial and the National Automobile Dealers Association (NADA), in the U.S., auto dealers continue to give back to their local communities through donations and volunteerism, with nearly 65 per cent increasing charitable contributions …
Rogers Communications Inc. and U.S. provider Sprint have announced an agreement enabling Sprint to bring a comprehensive in-car infotainment and telematics solution to Canadians. Through the agreement, auto manufacturers deploying Sprint Velocity in Canada will leverage Rogers’ wireless networks to …
As part of a strategy which has seen it bolster post-secondary automotive programs in Canada, Subaru Canada, Inc. has donated a working drivetrain display to SAIT Polytechnic’s School of Transportation. This new learning tool allows a view of the inside …
