March 1st kicked off the 2016 Auto Dealers Against Distracted Driving Campaign, which currently has more than 670 dealerships across Canada registered to participate. Marc-Andre Lefebvre, vice-president of sales for the Quebec region at LGM Financial Services Inc., which organizes …
Autovance, the makers of web-based desking tool Autovance Desk, has come out with a redesigned website that it said will help dealers succeed. The new website incorporates modern design elements to better communicate key messages to dealers, said Autovance, a …
HOW WILL THE RECENT PARTNERSHIPS IN THE AUTO INDUSTRY AFFECT DEALERS? Snow, icy roads, cancelled flights and multiple accidents — just the usual fare for the North American International Auto Show and other auto industry events held in Detroit this …
TURN ANGRY CUSTOMERS INTO ADVOCATES WITH SOME SIMPLE TIPS Customer complaints are an unavoidable part of any retail industry. The automotive industry is one of the largest customer service industries in existence. Even if your dealership has the best location, …
NOT ALL OF OUR ECONOMIC CHALLENGES MAKE THE FRONT PAGE Though 2015 ended on a high note for the auto industry, the new year started with economic headwinds outnumbering good news stories by a wide margin. The collapse in the …
LOOKING AT THE TIPPING POINTS THAT HAVE CHANGED THE AUTO INDUSTRY — AND THOSE STILL TO COME Canadian author Malcolm Gladwell published his first major book, The Tipping Point, in 2000. His book captured the attention of millions and his …
AUTONOMOUS CARS ARE COMING, BUT WE DON’T KNOW WHEN Chances are, your dealership personnel are already taking questions from customers about autonomous vehicles. Those who have paid any attention to recent mass media reports are probably convinced such vehicles will …
YOUR ONLINE REPUTATION MATTERS. HERE’S HOW TO DEVELOP, BUILD AND PROTECT YOUR BRAND ONLINE. Warren Buffett once said, “It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you’ll do things …
TAKING A LOOK AT THE DIGITAL TOOLS THAT BELONG — AND DON’T BELONG — INSIDE YOUR STORE You have likely read a lot about millennials in this issue of Canadian auto dealer. There is a significant demographic shift occurring that …
VEHICLE SALES HAVE BEEN STRONG BUT THEY MIGHT NOT BE FOREVER Canadian auto sales have been on a growth ride for the last number of years, with the industry achieving record sales volumes in each of the last three years. …
WHAT WILL BE ON YOUR NEXT F&I MENU? It seems everyone has an appetite for F&I products these days. In the U.S., Cox Automotive announced that through its acquisition of F&I provider SilverRock Holdings, dealers will be able to offer …
BLAIR QUALEY SHARES HIS TIPS ON HOW TO GET MILLENNIALS OFF THEIR MOBILE DEVICES AND INTO SHOWROOMS For a long time, the car sales experience has focused on baby boomers. With unprecedented disposable income, this demographic has traditionally led to …
