TOOLS OF THE TRADE LIGHT AND DURABLE Panasonic Toughpad FZ-F1, FZ-N1 Panasonic has come out with two new handheld tablets that it says are the world’s lightest fully rugged handheld models on the market. Unveiled during the Mobile World Congress …
WITH SO MANY vehicles reporting open safety recalls, it can be tough for dealers to know the status of all of the vehicles sitting on their lots. But a new app from Rapid Recon, which provides time-to-market reconditioning software, can …
WELL-TRAINED TECHNICIANS ARE THE BACKBONE OF A SUCCESSFUL FIXED OPS DEPARTMENT Not a day goes by that Philip Poon doesn’t prioritize training for his fixed operations staff. From conducting five-minute one-on-ones, to weekly 15-minute team meetings, to grabbing a celebratory …
INTRODUCING A NEW WORKSTATION SERIES THAT TAKES FUNCTIONALITY TO NEW HEIGHTS Since its inception, Metalia has been involved with the production and design of storage solutions for service bays and mechanical maintenance areas. But the Chambly, Que.-based company has launched …
LEARN HOW TO GET THE MOST FROM YOUR DMS In the span of a few decades, Dealer Management System (DMS) software has transformed the dealership from a business of several different entities to an integrated and efficient operation. For most …
THE 2016 MONTREAL INTERNATIONAL AUTO SHOW WAS PACKED WITH EXCITING CANADIAN REVEALS AND SURPRISES Canadians were able to get up close and personal with several new vehicles for the first time at the 2016 Montreal International Auto Show (MIAS) held …
MEET THE CLARKS, THE PROUD DEALERSHIP FAMILY THAT JUST CELEBRATED 100 YEARS RUNNING CANADA’S OLDEST CHEVROLET DEALERSHIP, J. CLARK AND SON LTD. IN FREDERICTON, N.B. HOW DID THEY DO IT? You can forgive the Clark family for being proud as …
LEARN HOW U.S. RETAILER NORDSTROM TAKES CUSTOMER SERVICE TO THE NEXT LEVEL “Let me get my manager!” This all-too-common line is such a frustration for customers that it’s become a staple of television sitcoms. It’s also something you’ll never hear …
Here’s what millennials want from their car buying experience If 25-year-old Emily Tamfo was going to buy a car, her first stop wouldn’t be a dealership. It would be YouTube. The digital content strategist said she would pore over reviews …
Canadian auto dealer traveled to the headquarters of Kia Canada in Mississauga, Ont. for a one-on-one interview with Ted Lancaster, Vice-President and COO, Kia Canada Inc. Here’s part of the conversation with our columnist and automotive journalist Petrina Gentile. You …
B.C. LIEN SERVICE CAN REDUCE REPAIR DECLINES Automotive repair shops and service departments in B.C. can now extend credit to customers safely, securely — and in under three minutes, according to Mat Boyer, Vice-President of Business Development with Integrated Recovery …
MARK ZUCKERBERG HAS TRANSFORMED THE WAY WE CONNECT WITH EACH OTHER Mark Zuckerberg is a philanthropist and entrepreneur — the self-made billionaire behind Facebook. In 2015, he was ranked no.1 in “America’s Richest Entrepreneurs under 40” by Forbes magazine. At …
