Canadian dealers should seriously review the recent findings of a study on the Tesla shopping model. Swapalease.com, an online car lease marketplace in the U.S., surveyed more than 2,500 U.S. consumers from May 10-30, 2015, to get their thoughts on …
Honda has outlined its approach to sustainability and any corporate social responsibilities in a new report to stakeholders. “We pursue sustainability through addressing the issues of the environment, safety, quality and society, and we create value through innovation and challenge,” …
MOVING YOUR F&I PRODUCT INFORMATION ONLINE CAN HELP INFORM YOUR CUSTOMERS – AND LEAD TO MORE SALES No one likes looking at a cluttered website. An abundance of text and headings with multiple drop down menus are bound to give …
IN THE FIFTH PART OF OUR HISTORICAL SERIES, WE EXAMINE THE 1950S, WHICH WERE FAR FROM FABULOUS FOR DEALERS AND MANUFACTURERS Canada had been battle-toughened in the Second World War, and when those soldiers came home to civilian life, …
CUSTOMERS ARE MORE LIKELY TO TRUST YOUR SERVICE DEPARTMENT WHEN THEY KNOW WHAT’S GOING ON BEHIND THE SCENES. HERE’S A TOOL THAT CAN HELP BUILD THAT RELATIONSHIP Autoloyalty has launched a new tool called Quik Video, that offers a quick …
THE CANADIAN AUTO DEALER TEAM IS GROWING AGAIN AND EXPANDING ITS FOOTPRINT. UNIVERSUS MEDIA, PUBLISHERS OF CANADIAN AUTO DEALER AND AFFAIRES AUTOMOBILES, IS OPENING AN OFFICE IN VANCOUVER, B.C. TO BETTER SERVE CUSTOMERS FROM COAST TO COAST. As of the …
MOTIVATIONAL SPEECHES AND BEACH OLYMPICS WERE PART OF THE TADA’S AGM HELD IN THE BAHAMAS A large contingent of Trillium Automobile Dealers Association (TADA) directors, dealers and associate members descended on Great Exuma Island in the Bahamas for their Annual …
When Glen Demetrioff mystery shopped U.S dealers through their chat functions, he wasn’t too impressed with the online customer experience. “We found the majority of the time the people behind the keyboard of those [chat] providers didn’t really pick up …
Luxury vehicles are the fastest-growing segment in many countries across the globe — and in Canada, reports Scotiabank. According to the Scotiabank Global Auto Report, sales of luxury light trucks in Canada have advanced at more than double the pace …
North American data mining company AutoAlert announced it has promoted James Burton to Senior vice-president of Field Operations. The former AutoAlert vice-president of Portfolio Management, who led the dealer engagement strategy and operations, will now oversee the company’s sales, training, …
Paying attention to customer satisfaction is paying off in the U.S. market. Customer loyalty to automotive brands reached a 10-year high at 52.8 per cent during the first quarter of 2015, found IHS Automotive. Tom Libby, manager of automotive loyalty …
Millennials and Generation Z have come out about their biggest fears — and dangerous drivers is number one. Independent research company Penn Schoen Berland conducted a poll on behalf of Ford Motor Company, and found 88 per cent of the …
